Customer Development in a Diagram

Steve Blank

Filed under: Customer Development. Customer DevelopmentThanks to: Alexis Finch, Sketchnotes / UX Research Consultant @agentfin.

12 Random Customer Development Tips

Grasshopper Herder

Customer development is hard. Customer Development Lean StartupsIt takes work to get it right and you'll always be improving your technique. Here are a few tips I like to keep in my head while I'm getting out of the building.

Nail the Customer Development Manifesto to the Wall

Steve Blank

When Bob Dorf and I wrote the Startup Owners Manual we listed a series of Customer Development principles. Pair Customer Development with Agile Development. No Business Plan Survives First Contact with Customers.

How Asking Works: A Crash Course in Customer Discovery Questions

Grasshopper Herder

Learning how questions actually work can give you fresh insight into the customer discovery process. The post How Asking Works: A Crash Course in Customer Discovery Questions appeared first on GrasshopperHerder.com. Interviewing strangers is a science as much as an art.

6 Steps To Providing Exceptional Customer Experiences

Startup Professionals Musings

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate.

Customer Development for Web Startups

Steve Blank

Customer Development is a technique startups use to quickly iterate and test each part of their business model. How you execute Customer Development varies, depending on your type of business. Customer Development In Context.

Personas for Customer Development

Grasshopper Herder

Personas are an amazing tool for doing customer development. Customer Development Entrepreneurship User Experience design lean user experience personas user experienceThey are the clearest form of hypothesis, test, and learn (a.k.a. build, measure, learn).

Driving Corporate Innovation: Design Thinking vs. Customer Development

Steve Blank

Two methods, Design Thinking and Customer Development (the core of the Lean Startup) provide the tactical day-to-day process of how to turn ideas into products. . Customer Development versus Design Thinking.

6 Leadership Habits CEOs Need To Develop

YoungUpstarts

In a survey by Leadership IQ, an online training firm, the primary reasons CEOs were fired – mismanaging change, ignoring customers, tolerating low performers, and not enough action – were often related to unproductive habits.

Affordable and Efficient App Development

The Startup Magazine

If you want to take your business to the next level, you should consider app development. Either way, custom software development is an effective way to build brand awareness and give your business a competitive edge. The Rise of App Development in the Business World.

Why Companies Should Develop Apps To Reach Their Customers

YoungUpstarts

Whatever the size of your business and whatever your industry, making it possible for your customers and marketing prospects to interact with you easily from their mobile devices is going to pay dividends. Others app development mobile apps mobile development

How Do I Know When I’m Done with Customer Discovery?

Grasshopper Herder

Is the customer discovery process one of your pain points? The post How Do I Know When I’m Done with Customer Discovery? Customer Development Lean Startup User Experience & Research Customer Segmentation & Personas Generative Market Research Hypothesis Driven Development lean startupFind out how many interviews you should do, how often, and how to process the information quickly so you can move on to your build in no time.

Entrepreneurship as a Science – The Business Model/Customer Development Stack

Steve Blank

It’s the combination of Business Model Design and Customer Development. Business Model Design Gets Dynamic, Customer Development Gets Strategic. One of the key tenets of Customer Development is that your business model is nothing more than a set of untested hypotheses.

Hubris, Passion and Customer Development

Steve Blank

Filed under: Customer Development. Customer DevelopmentWhile I was teaching at Columbia in New York in November I was interviewed for the Shoshin Project by my friend Christian Jorg.

Want To Develop An iOS App? 7 Things Startups Should Consider

YFS Magazine

Developing a mobile app for your startup is a great way to build brand awareness, enhance your online presence, and connect with customers. Grow Technology app development ios development mobile app development mobile apps technololgy

Customers and Causality

Grasshopper Herder

When looking for product/market fit, we start with the customer. Everything starts and ends with the customer. Customer Development Lean Startups Product/Market Fit customer segmentation product/market fit

Raising Money Using Customer Development

Steve Blank

Chasing funding versus chasing customers and a repeatable and scalable business model, is one reason startups fail. Are there customers for what you are building? No amount of learning how to get a VC meeting or improving your VC demo skills will fix the lack of concrete customer data.

When Customers Make You Smarter

Steve Blank

We talk a lot about Customer Development, but there’s nothing like seeing it in action to understand its power. But the big payoff came when their discussions with medical device customers revealed an entirely new way to think about pricing —potentially tripling their revenue.

Customer Appreciation Ideas To Keep Existing Customers Happy

YoungUpstarts

Most business owners are aware that no matter what industry you’re in it’s your clients/customers that ultimately determine your success. More than giving great products and services, brands must do more to let their customers know they really appreciate their business.

6 Leadership Habits To Develop In 2019

YoungUpstarts

In a survey by Leadership IQ, an online training firm, the primary reasons CEOs were fired – mismanaging change, ignoring customers, tolerating low performers, and not enough action – were often related to unproductive habits.

Customer Development: Past, Present, Future

Steve Blank

The Times Square Strategy discussion I had with Eric Ries , was still top of mind, so instead of my standard Customer Development lecture , I offered my thoughts on: the origin of Customer Development, where we are today, and where does Customer Development go, and how you can help get it there.

7 Guidelines For Funding New Research & Development

Startup Professionals Musings

As an advisor to new business owners, and an occasional angel investor, I see new business proposals daily, many seeking investors to fund early research and development (R&D) of a new product idea. They don’t need the long research and development cycles of a new technology.

Customer Discovery Part 2: How a Focus On Storytelling Can Solve OUR Pain Points

Grasshopper Herder

The post Customer Discovery Part 2: How a Focus On Storytelling Can Solve OUR Pain Points appeared first on GrasshopperHerder.com. Customer Development Lean Startup Generative Market Research Interview lean startupInterviewers have pain points too. Here’s how a focus on the elements of storytelling can make your discovery process rewarding and pain-free.

Customer Development is Not a Focus Group

Steve Blank

Customer Development is all about gathering a list of what features customers want by talking to them, surveying them, or running “focus groups.” As the engineers were busy rearchitecting the original Stanford MIPS chip into a commercial product, one of my jobs was to find out what features customers wanted. One of the specific requests from our chip architects was to find out whether customers would want the chip to have data stored as big-endian or little-endian.

The Seven Elements Of Business Development

YoungUpstarts

by Tom McMakin, author of “ How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services “. For professional services business development, reputation is the Holy Grail.

How Customer Development Failed Us

Steve Blank

Here’s his story of when Customer Development failed. We were lucky to learn about Customer Development early on in the life of our startup. More importantly, we’d witnessed Customer Development’s massive success at another local startup. We bought Steve’s book , started product development and began reaching out to customers ins search of our first earlyvangelists. So how did Customer Development fail us?

Realistic Strategies For Funding Product Development

Startup Professionals Musings

Yet I still get too many business plans that clearly are looking for money to do research and development (R&D) on a new and unproven technology. Product development at this stage is the process of scaling up for manufacturing and marketing rollout.

Top 3 Ways to Fail at Customer Development

Grasshopper Herder

Top 3 Ways to Fail at Customer Development: Fail #1 - Talk talk talk Fail #2 - ??????? ???? Customer Development Entrepreneurship Lean startupFail #3 - Being Gullible.

Great Entrepreneurs Move From Developers To Leaders

Startup Professionals Musings

Almost every entrepreneur starts their journey by developing a solution, based on their knowledge of a new technology or required service. Developer skills are necessary, but not sufficient, to build a business. developer entrepreneur Herminia Ibarra leadership startup

Customer Development Fireside Chat

Steve Blank

I think customer feedback comes in a very unstructured manner, hence it is difficult to apply an algorithm on it. to make sense of the unstructured feedback received from customers.

Here’s What Startups Really Need To Focus On During The Website Development Phase

YoungUpstarts

Far too many startup teams focus on web design without putting the necessary emphasis on web development. From there, optimization and further development will ensue.”. There’s plenty of time to develop more intricate and complex systems. Others startup advice web development

How Startups Can Keep Product Development Lean

YoungUpstarts

by Steve Owens, Founder and CTO of Finish Line Product Development Services. In this article we explore the unique challenges of a lean start-up and how Outsourced Product Development (OPD) can be used to overcome them. The cost of developing a product is almost entirely a people cost.

2 Challenges of Startup Customer Development & How to Get Great Feedback Instead

View from Seed

Customer development” has become its own skill and body of knowledge, and there are some crucial nuances to understand up front before beginning your customer dev discussions. With that in the back of our minds, let’s dive into a few of those crucial first-step nuances as you look to gain traction and hold successful customer development conversations. Talk and listen to customers instead. Make listening to customers a superpower.

How To Develop Your Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? Furthermore, the study found that repeat customers spend 67% more than a new customer.

Customer Mapping, Motivation And Intent

YoungUpstarts

The first thing you need to do is understand the behaviours and personality traits of your typical customers. This is often referred to as empathy mapping or customer journey mapping. What is a customer map? Customer maps can take many different forms.

Mobile App Development: 5 Critical Steps To Help You Achieve User Adoption

YoungUpstarts

It’s easy to come up with ideas for developing a new mobile app, but good ideas are a dime a dozen. Plenty of good app ideas are developed, only to crash and burn. It takes time and planning to develop an app ; it’s not something you can do in a 24-hour power session.

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4 Categories of B2B Customers

Grasshopper Herder

It’s hard to keep tab of sales when we’re talking to customers. Customer Development Sales b2b sales B2B startups founders with limited sales experience have trouble with qualifying leads.

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Essential Skills Every Young Professional Should Develop

YoungUpstarts

With that in mind, it’s good to be aware of some of the essential skills you must develop to be a professional. It includes to customers when you provide service. As statistics suggest , leadership development is lacking in one third of companies. by Lewis Robinson.

7 Basic Tips For App Development

YoungUpstarts

Better app development isn’t hard, in fact it just takes the right mindset and some well thought out planning. Not only will this help you keep the development process focused, it will also make it easier for you to market your app once it’s complete. Others app development

Customer Development Manifesto: The Path of Warriors and Winners.

Steve Blank

This post describes a solution – the Customer Development Model. In future posts I’ll describe how Eric Ries and the Lean Startup concept provide the equivalent model for product development activities inside the building and neatly integrates customer and agile development.

4 Quick Methods To Gain Customer Trust

YoungUpstarts

Customer trust is everything. An evolving customer experience is causing trust to be gained at different areas of the buyer cycle. There are dozens of channels businesses use to engage with customers. Customer support is key to earning trust.

How To Increase Customer Lifetime Value

YoungUpstarts

Finding ways to increase customer lifetime value isn’t just important to a business — it’s essential. The customer lifetime value (CLV) metric shows you how much your customers like what you provide, whether it’s products or services. Feature Your Customers.

Eight Reasons Why Your Subscription Model Customers May Be Jumping Ship

YoungUpstarts

If you can’t keep the customers who sign up with you, you’re going to quickly find yourself in trouble. I get calls all the time from clients struggling to retain new customers. It can get a potential customer over the credibility hump.