Startup Professionals Musings

DECEMBER 17, 2013

Entrepreneurs have no trouble focusing on how to build a product, and the good ones know how to find and nurture those first critical customers. What I’m talking about here is a level of discipline and skill necessary to collect and analyze the relevant business data, known as metrics. Customer loyalty and retention.

Metrics 252

Metrics Technical Review Retention Acquisition 252

Both Sides of the Table

APRIL 4, 2011

You Manage What you Measure. One of the things I discuss the most with the portfolio companies I’m involved with is that “you manage what you measure.”. Having a set of metrics that you watch & that you feel are the key drivers of your success helps keep clarity. On measurement. That’s not acceptable. Is it 4/1,000?

Metrics 346

Metrics Startup Acquisition SEM 346

Startup Professionals Musings

NOVEMBER 2, 2022

Many risks can be managed or calculated to improve growth or provide a competitive edge, while others, like skipping quality checks to save money, are recipes for failure. The challenge is to avoid the bad risks, while actively seeking and managing the smart risks. Risk is more manageable with subscriptions and even freemium pricing.

Forecast 304

Forecast Stock Options Technical Review Metrics 304

Duct Tape Marketing

SEPTEMBER 4, 2023

Small Business Metrics to Track: Measuring Success The Right Way written by John Jantsch read more at Duct Tape Marketing Are you tracking the right metrics that truly measure your definition of success? 5 Metrics-Focused Tips for Small Business: How to Achieve Meaningful Marketing Goals 1.

Metrics 57

Metrics Small Business Software Review Green 57

Up and Running

OCTOBER 31, 2018

Thankfully, there are a number of great tools for tracking your web metrics (both free and paid) that can help you get a better understanding of what your users are doing on your site and even how your competitors are faring in their own online efforts. Ahrefs’ Site Explorer reveals insightful SEO metrics and data about any website or URL.

Metrics 89

Metrics Web Analytics Advertising 89

Duct Tape Marketing

MAY 11, 2022

Why Call Tracking Metrics Matter To Your Marketing Efforts written by John Jantsch read more at Duct Tape Marketing. Key Takeaway: Today, it seems as though there’s a never-ending list of channels and ways in which your customers can communicate with you and your business. Marketing Podcast with Todd and Laure Fisher.

Metrics 85

Metrics Marketing Software Review Cofounder 85

Startup Professionals Musings

AUGUST 4, 2017

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

Customer 213

Customer Product Technical Review Marketing 213

Startup Professionals Musings

OCTOBER 14, 2022

In his classic book, “ The Leadership Capital Index ,” Dave Ulrich, a best-selling author, business consultant, and business school professor, provides some real insights and metrics on what makes up the elements of goodwill in the minds of top valuation experts. Modern information management tools. People relationship focus.

Technical Review 323

Technical Review Due Diligence Valuation Leadership 323

Startup Professionals Musings

DECEMBER 30, 2022

As a potential investor, I always think of the high rate of failure of disruptive technologies, due to the longer learning curve of customers, infrastructure change consistently required, and higher marketing costs. Before you act, shut up and listen to employees, customers, and futurists. If you can’t measure it, you can’t manage it.

Technical Review 252

Technical Review Silicon Valley Software Review Metrics 252

Up and Running

SEPTEMBER 27, 2022

97% of business owners say that online business reputation management is important. Let’s explore the breadth of your digital footprint and help you establish a framework for managing your reputation online. Online or digital reputation management is the act of influencing how people perceive your company or brand online.

Reputation 130

Reputation Management Small Business Software Review 130

The Startup Magazine

MARCH 8, 2024

Poorly managed debt can lead to financial strain, decreased creditworthiness, and even bankruptcy. Factors to Consider Before Taking on Debt The debt service coverage ratio (DSCR) is a financial metric lenders use to assess a business’s ability to cover its debt obligations.

Finance 122

Finance Technical Review Metrics .Net 122

Startup Professionals Musings

MARCH 31, 2023

Hidalgo recommends a focus on engagement stage indicators including customers by channel, conversion ratio, and cost per revenue. You need to track what content is resonating with your prospective customers, through metrics including submit rate by content offer, elasticity, velocity, cost, and ultimately revenue by content program.

Demand 256

Demand Metrics NPV Net Present Value 256

YoungUpstarts

OCTOBER 31, 2017

by Robbie Kellman Baxter, author of “ The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue “ In today’s competitive market, customer engagement (or lack thereof) could determine whether your company sinks or swims. Don’t confuse this with Customer Service.

Customer 171

Customer Retention Software Review Metrics 171

Up and Running

APRIL 22, 2021

Such include: Lack of enough financial resources Insufficient market demand for the goods and services Having the wrong team on board Inability to keep up with the competition Improper management practices. Our article will explore how to go about setting up business standards to better manage these potential developments.

Small Business 97

Small Business Management Technical Review Employee 97

The Equity Kicker

MAY 3, 2018

Let me start by saying that I’m a massive believer in the power of metrics. However, it’s also true that metrics are not a panacea, with difficulties typically arising when a focus on metrics eclipses the big picture. Over focus on metrics at the expense of meaning, culture and innovation.

Metrics 87

Metrics CPA Early Stage Retention 87

YoungUpstarts

AUGUST 2, 2016

And this is the product manager who dictates the strategies and processes, controls the product’s lifecycle and ensures that it meets all the set demands. One reason product management is such an appealing career is you get to sit at the intersection of technology, business, and design.”. Product Management Metrics.

Management 100

Management Product Churn Rate Green 100

Startup Professionals Musings

SEPTEMBER 22, 2023

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Technical Review 249

Technical Review Salary Metrics Matching 249

Up and Running

SEPTEMBER 27, 2022

97% of business owners say that online business reputation management is important. Let’s explore the breadth of your digital footprint and help you establish a framework for managing your reputation online. Online or digital reputation management is the act of influencing how people perceive your company or brand online.

Reputation 115

Reputation Management Small Business Software Review 115

The Startup Magazine

JUNE 15, 2023

Image Source Gone are the days when small businesses had to rely on manual processes and spreadsheets to manage their operations. Users can create professional invoices, track expenses, manage inventory, and generate financial reports. Accounting Accounting solution applications offer features to simplify and automate accounting tasks.

Software Review 153

Software Review Software Small Business Social Media 153

Startup Professionals Musings

NOVEMBER 30, 2022

While these investors, and early customers, will always argue that they found you, I’m convinced that there is no substitute for aggressive networking on your part. Ability to relate aspirations to customer needs. You need to show insights to real customers and their needs, that get beyond your passions and projections.

Silicon Valley 284

Silicon Valley Technical Review Leadership Metrics 284

Board Effect

JULY 21, 2022

In past decades, credit unions and other financial corporations relied heavily on forecasts and projections to manage their daily operations. Boards and managers of credit unions must take risks from all sources into consideration when pursuing strategic planning. Why Credit Unions Need to Understand Risk Management.

Management 98

Management Technical Review Forecast Non-Compete 98

Duct Tape Marketing

NOVEMBER 8, 2023

Key Takeaway: In the world of customer experience, mishaps are inevitable. However, by approaching customer recovery with style, empathy, and exceptional ownership, businesses can turn these situations into opportunities to create raving fans. 15:10 What are the best strategies for fixing a poor customer experience? [17:56]

Customer 76

Customer Technical Review Employee Artificial Inteligence 76

Up and Running

MAY 17, 2016

That’s what turns planning into management, with a cycle I call P-R-R-R, for plan-run-review-revise. Taking steering one step further, let’s suggest that good planning, with milestones and metrics, is something like steering with the aid of a GPS. Metrics give you tracking and accountability.

Metrics 80

Metrics Social Media Business Plan Advertising 80

ConversionXL

OCTOBER 16, 2022

There’s more to ecommerce customer acquisition than increasing checkout conversion rates. For long-term, sustainable success, you must attract the right customers. In this article, you’ll learn how to gauge the effectiveness of any customer acquisition strategy. What makes customer acquisition different from marketing?

Acquisition 129

Acquisition eCommerce Customer Churn Rate 129

The Startup Magazine

APRIL 15, 2020

Many fail to understand the importance of project management in meeting key business goals. Managing employees, time and budget are the primary concerns, but among that, keeping track of every little detail is a concern for project managers. This is where the role of project management software begins.

Software Review 105

Software Review Software Management Operations 105

ConversionXL

JULY 21, 2022

Optimize each channel, and you’ll win new customers, enjoy higher order rates , and retain customers. In this post, we’ll explore lessons from brands that use omnichannel marketing to deliver a seamless customer experience. Omnichannel aligns branding, messaging , and customer service across every channel.

Customer 118

Customer Marketing Channel Audience 118

Startup Professionals Musings

OCTOBER 27, 2021

Most of the entrepreneurs I meet as an investor and advisor have no shortage of right-brain thinking, showing vision and creativity, but often don’t realize that their potential is being limited by a balancing focus on results, metrics, and customer specifics. Listen to customer feedback and tune your vision.

Technical Review 332

Technical Review Metrics Leadership Technology 332

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Technical Review 385

Technical Review Salary Metrics Matching 385

Startup Professionals Musings

SEPTEMBER 16, 2023

Building a minimum viable product, with customer validation. Early customer feedback will position your solution, and help you make pivots before critical time and money are lost. You don’t have to be a heavily funded later stage startup to get access to “big data,” customer analytics, and metrics dashboards.

Intellectual Property 261

Intellectual Property Entrepreneur Angel Groups Social Media 261

Up and Running

OCTOBER 17, 2014

For many small business owners – especially those who have turned a passion or hobby into a business – tracking metrics and numbers is a chore. The most simple financial metrics are the most important to keep track of. This will include things like cash flow metrics and various financial statement metrics.

Metrics 106

Metrics Small Business Software Review Forecast 106

Startup Professionals Musings

AUGUST 19, 2022

Employees are still too often thought of as a commodity, to be acquired “just in time” for the lowest cost, and managed as a disposable asset. It’s the same for customers and products, where analytics have long proven their value. Use data analysis and metrics to measure for results. Working on the wrong problem or assumption.

Analytics 303

Analytics Hiring Open Source Employee 303

Occam's Razor

SEPTEMBER 24, 2012

FBe's recommendation was (paraphrasing a 35 min talk): Don't invent new metrics, use online versions of Reach and GRPs to measure success. Because we don't understand the uniqueness, we fall back on profoundly sub-optimal old world metrics like Reach or Online GRP equivalents. Metrics are a problem.

Metrics 165

Metrics Advertising Marketing Social Media 165

Guy Nirpaz

MAY 29, 2016

I’ve written recently that MAU and DAU are the most important metrics for Customer Success. For that purpose I will assume that I’m the VP of Customer Success of Google AdWords product. Here’s what an AdWords customer needs to do in order to present their ads, taken from the Google AdWords website.

Metrics 40

Metrics Customer Technical Review Programming 40

Startup Professionals Musings

DECEMBER 10, 2017

Employees are still too often thought of as a commodity, to be acquired “just in time” for the lowest cost, and managed as a disposable asset. It’s the same for customers and products, where analytics have long proven their value. Use data analysis and metrics to measure for results. Working on the wrong problem or assumption.

Management 134

Management Analytics Open Source Hiring 134

Startup Professionals Musings

FEBRUARY 1, 2023

Develop metrics to monitor work intensity. Work intensity could be anything from number of meetings in a day, to number of production line emergencies, to number of angry customers during a shift. These metrics are also the best way to gauge when your team needs more help, and identifying strong and weak contributors.

Metrics 270

Metrics Conversion Global Product 270

YoungUpstarts

FEBRUARY 13, 2019

If you can’t keep the customers who sign up with you, you’re going to quickly find yourself in trouble. I get calls all the time from clients struggling to retain new customers. The point is, before you change your pricing, you need to dig deeply into what’s really driving your customers away.

Customer 173

Customer Technical Review Retention Acquisition 173

Women Entrepreneurs Can

APRIL 18, 2021

Managing your inventory is not always easy and if you are trying to do it manually it can get complicated very fast. Errors in your inventory management can mean that you lose money. You also run the risk of disappointing your customers when you cannot fulfill your orders on time. Inventory Tracking. Inventory Barcoding.

Software Review 52

Software Review Software Management Analytics 52