How Modern Companies Have Redefined Customer Support

Startup Professionals Musings

Too many business owners still think of “ customer support ” as an after-sale process to rectify customer problems with completed transactions. One bad customer experience will kill not only one customer, but many future ones, who hear the message via social media and friends.

7 Reasons To Turn The Enemy Into A Strategic Partner

Startup Professionals Musings

If your customers would benefit by having products from both companies, you might negotiate the opportunity to include the other’s product as an add-on. Where your competitor isn't really competing with your direct market, you can refer business to each other without anyone losing customers.

Checklist To Find The Startup Partner Of Your Dreams

Startup Professionals Musings

As an advisor to startups, I often get asked what to look for in an ideal co-founder or business partner. After some reflection, I now realize these attributes are necessary but not sufficient to be an ideal business partner. business entrepreneur Eric Schmidt partner startup

Tough Competitors Are Your Best Strategic Partners

Startup Professionals Musings

If your customers would benefit by having products from both companies, you might negotiate the opportunity to include the other’s product as an add-on. Where your competitor isn''t really competing with your direct market, you can refer business to each other without anyone losing customers.

10 Key Traits Of An Ideal Entrepreneur Partner

Startup Professionals Musings

The feedback was good, but some readers asked me to be a bit more specific on attributes that might indicate an ideal startup partner. In this context, I’m broadening the definition of partner from co-founder to “business partner.” business entrepreneur partner startup traits

SAP: Partners First

deal architect

Most companies will say things like customers are our highest priority. But SAP unabashedly says Our Partners are Job 1. Or quality. Or Investors. Or even write bestselling books about "Employees First". Not sure how else to explain that SAP.

Entrepreneurs With A Great Idea Need A Great Partner

Startup Professionals Musings

It’s fine for one to be the visible head of the company, but if you look at recent great successes of recent times, almost always there is a partner behind the scenes who was key to making the right things happen. Do online research on crowdfunding and partner dating sites.

7 Ways That Startup Competitors Can Win By Partnering

Startup Professionals Musings

If your customers would benefit by having products from both companies, you might negotiate the opportunity to include the other’s product as an add-on. Where your competitor isn't really competing with your direct market, you can refer business to each other without anyone losing customers.

How Amazon Partners With Brands

YoungUpstarts

Better yet, how does Amazon partner with brands? They spend money, lots of money, to place their products in front of customers. Amazon doesn’t partner with brands – each brand needs to build and manage its own Amazon strategy.

Street-Smart Entrepreneurs Need High-Tech Partners

Startup Professionals Musings

Should they go after high-tech nerds for partners, or professional technologists? The right answer for a good business partner today is neither of the above. I find that many entrepreneurs are so passionate about their own idea that they can’t stop selling it to potential partners.

10 Partner Qualities to Test Before Sharing Equity

Startup Professionals Musings

The feedback was good, but some readers asked me to be a bit more specific on attributes that might indicate an ideal startup partner. In this context, I’m broadening the definition of partner from co-founder to “business partner.”

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[INTERVIEW] Mark Attanasio, Toronto Financial Services Executive, Managing Partner Of Hillcrest Merchant Partners

YoungUpstarts

Today, Mark Attanasio gets to flex his full range of expertise and interests as co-founder and Managing Partner of Hillcrest Merchant Partners, a Toronto-based merchant bank focused on early stage and mid market growth companies.

10 Key Traits Of An Ideal Entrepreneur Partner

Gust

The feedback was good, but some readers asked me to be a bit more specific on attributes that might indicate an ideal startup partner. In this context, I’m broadening the definition of partner from co-founder to “business partner.”

How to Pick a Partner Who Will Amplify Your Efforts

Startup Professionals Musings

The challenge is to recognize and recruit that ideal partner match early with minimal cost and risk. In fact, I would broaden the definition of partner from co-founder to “business partner.” Some people are too independent to be partner material.

When Customers Make You Smarter

Steve Blank

We talk a lot about Customer Development, but there’s nothing like seeing it in action to understand its power. But the big payoff came when their discussions with medical device customers revealed an entirely new way to think about pricing —potentially tripling their revenue.

Ten Attributes of Your Ideal Business Partner

Startup Professionals Musings

The feedback was good, but some readers asked me to be a bit more specific on attributes that might indicate an ideal business partner. In this article, I’m broadening the definition of partner from co-founder to “business partner.”

Bolstering the Partner Ranks at GRP

Both Sides of the Table

It is with great pleasure that I can finally announce that we have added Greg Bettinelli as a partner at GRP Partners. This is exactly the brand that GRP Partners wants to embody. We knew he had to be an investment partner. He is an investment partner exactly like I am.

A Startup Partner Needs More Than a Good Resume

Startup Professionals Musings

A while back I talked about how and where to find a co-founder in “ Ten Steps in Choosing the Right Startup Partner ”. The feedback was good, but some readers asked me to be a bit more specific on attributes that might indicate an ideal startup partner.

Future Business Growth Drives A New Partner Paradigm

Startup Professionals Musings

The new paradigm, driven by disruptive technologies, cloud-served supercomputing, and the new generation of young adults with global empathy, is partnering and giving something now for a competitive advantage in the future. Find partners who can do what you cannot do alone.

How To Negotiate with Vendors, Partners And Employees

YoungUpstarts

Even so, it’s difficult (and perhaps impossible) to operate a small business or startup and not negotiate agreements with employees, vendors, customers, and others. by Ross Kimbarovsky, founder of crowdSPRING. Not every entrepreneur or business owner is comfortable negotiating.

Connecting With Customers

YoungUpstarts

“ The idea that a business needs to treat its customers well and understand their tastes and habits is so obvious it seems hardly worth stating. To accomplish this, you sell a product or service to your customers and hopefully earn a profit on each transaction. Be a customer.

How to Find the Perfect Business Partner

Up and Running

Finding the right business partner is no easy feat. The stark reality is that you will most likely work your way through multiple business partners as you embark down your desired career path, which isn’t necessarily a bad thing.

FullContact Connect – The Future of Customer Intelligence

Feld Thoughts

Unless you are a customer or partner, you don’t hear much about a silent killer until it’s suddenly everywhere, leading the market it is in, and functioning extremely well at scale. One of the hints of these silent killers is their inaugural user or partner conference.

Business Prenup: What To Do Before You Start A Company With A Partner

YoungUpstarts

Here are a few tips to ensure that you and your partners start out on the right foot. Consider regular face-to-face meetings with prospective partners, so you can gauge body language and “listen between the lines.” Protect your company’s customers, employees and intellectual property.

The Power of B2B Data Sharing In Improving Customer Satisfaction

YoungUpstarts

What’s critical to understand is that looking beyond the walls of your business may bring the answers to the most glaring problems involving your customers. You may have a difficult time getting your partners to share critical business data.

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CognitiveScale Partners with Dell to Deliver Tailored Customer Service Using AI

SiliconHills

One of the leaders in the space is CognitiveScale, a five-year-old Austin-based startup, that announced Tuesday it is partnering with Dell to create a new way to interact with customers using its […].

[Review] The Social Customer

YoungUpstarts

Rather, the challenge is this – how can we transform fans and followers on social networks into actual money paying customers? Enter “ The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers “ by Adam Metz.

Non-Technical Entrepreneurs Need the Right Partner

Startup Professionals Musings

The simple answer is to find a business partner, not an “implementer,” who already has the technical experience you need, and is willing and able to run that side of the business. Focus on finding the right partner to double your strength rather than dilute it.

4 Communication Hacks to Entice Customers

Startup Professionals Musings

Most importantly, it’s more about being a proactive leader who connects to customers and the team deeply, rather than a bright light that struggles to be seen amidst the glare of a million other bright lights. Achim Nowak communication pace customers entrepreneur startup

3 Keys To Ensuring Your Next Customers Can Find You

YoungUpstarts

It’s the art of entrepreneurship: attracting customers when they have countless other options. The biggest trick here isn’t to appear on potential customers’ horizons — it’s to stay on their radars for as long as possible.

Three Customer Discovery Tips For Building An Innovative Company

YoungUpstarts

If you are building an innovative company, you will have to spend a good chunk of your time on customer discovery. Here are three tips for you based on my discussions with entrepreneurs who have come before you: Take Time to Understand the Needs and Expectations of Your Customers.

Channel partners can be golden for growth

Berkonomics

A Channel partner is a person or a company with a complementary service, who is knocking on the same doors as you, and who is connected. Rather than viewing him as a potential competitor, view him as a partner with direct influence over your prospect list.

OUR PARTNERS

Altgate

At an organizational level, Lorraine’s strategic focus working at C- level is cascaded through the organization in the form of customized Performance Management and innovative training at all levels. The post OUR PARTNERS appeared first on Altgate Partners.

Team Up Right: Three Tips To Pick The Perfect Partner

YoungUpstarts

In addition to offering everything from sipping chocolates to vegan sweets, the owners of The Chocolate Box near Seattle’s famous Pike Place Market teamed up with some of the city’s most famous chocolatiers to create a unique customer experience called the Tour de Chocolat.

Let your customers do the talking

deal architect

I get way too many PR pitches where I am offered to talk to an exec of a vendor or one of its partner firms. When I ask instead to speak to some customers the answer is some variation of.

Getting ‘Fashion Forward’ On Customs

YoungUpstarts

Start-ups and smaller entrepreneurs are finding fresh growth potential cross-border in the form of new customers, or unique finishes and componentry for garments. However, understanding customs rules before you take the leap into global sourcing, is a must, as Ng and Martinez will attest.

The 3 Kinds of Partners Every Business Needs

Duct Tape Marketing

The 3 Kinds of Partners Every Business Needs written by John Jantsch read more at Small Business Marketing Blog from Duct Tape Marketing. You don’t simply get new customers, you partner with them to deliver the most value over time. Strategic Partners.

Glowforge Launches, With a Focus On Their Customers

Feld Thoughts

Foundry led a $9 million and then $20 million financing in Glowforge, the Seattle-based 3D laser printer, as it grew from just an idea to shipping a beloved product to their customers. I regularly share this presentation with my partners at Foundry, especially the projects.

Five Tips For Startups To Reduce Customer Churn

YoungUpstarts

Finding new customers costs time and money. Given the investment involved, it makes sense to do all you can to keep your existing customers on board. But many companies, including startups, focus almost exclusively on finding new customers instead of fighting churn.

How I Got My First Customer: I Found A Partner And Threw A Huge Event

Up and Running

Chardét at Corpão Bootcamp : How I Got My First Customer. The greatest difficulty in acquiring customers for my Corpão Brazilian Bootcamp fitness classes stemmed from a limited budget, which forced me to be extremely resourceful.

Creating Loyal Customers – A Different Perspective

YoungUpstarts

by Bill McBean, author of “ The Facts of Business Life: What Every Successful Business Owner Knows that You Don’t “ Every business owner knows that satisfying – and retaining – customers is as important as anything they do to achieve and maintain success.

Gnip Partners With Twitter and U.S. Library of Congress

Feld Thoughts

Today Gnip announced it has partnered with Twitter and the U.S. Since Gnip was Twitter’s first authorized data reseller it isn’t too surprising that they partnered with Twitter and the Library of Congress for this important endeavor. On Monday, the company announced a much anticipated product improvement that allows existing customers to open multiple connections to Premium Twitter Feeds on their Gnip data collectors. I recently wrote about how well things are going at Gnip.

What You Can Do To Make Customer Care Your Most Effective Marketing Strategy

YoungUpstarts

What if improving your customer service was all it took to generate more sales and grow your business? No gimmicks, no flashy promotions, no big advertising campaigns; just a dedication to improve the way you treat your customers. All customers are special and deserve your attention.