The Most Important Metric for Customer Success – Part 2
Guy Nirpaz
MAY 29, 2016
I’ve written recently that MAU and DAU are the most important metrics for Customer Success. I’ve received in an email with the following comment: “ How does MAU and DAU, which measure interactive consumption of a service, are applied to products and services that are inherently revenue share models such as Ad-Tech and Fin-Tech?” That is a great question and I’d like to answer it in this post.
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