How to Manage Friendly Fraud Chargebacks
The Startup Magazine
NOVEMBER 9, 2021
Merchants looking to reduce the impact chargebacks have on their business can benefit from reviewing their management of ‘friendly fraud.’ These types of chargebacks occur when a customer actually receives the goods or services they have purchased, but claims they didn’t. While it’s also important that merchants try to cut down on chargebacks from the other main causes, true fraud and merchant error, this is typically easier to accomplish.
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