YoungUpstarts
APRIL 15, 2015
If you want to combat this at your business, you have to make providing great service a point of pride for your employees. Yet many leaders and employees seem to fear it. And if an employee is not confident in his abilities and decisions, he often does not want the responsibility of being empowered. Acknowledge achievements.
YoungUpstarts
FEBRUARY 19, 2015
In a super-connected global economy, a company is only as good as its reputation for service. Yet for many reasons — not the least of which is how tough it is to get thousands of employees aligned in both understanding and behavior — we fail. The Air Mauritius journey highlights some key lessons: 1. Sometimes spectacularly.
YoungUpstarts
OCTOBER 11, 2012
In a harsh global economy, great service is the price of admission. And if you’re a leader at global enterprise, no doubt you’ve gained more than a few gray hairs worrying about it. If you’ve never heard of Mauritius, take note. Before the global recession, Mauritius was a popular vacation destination for Europeans.
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