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Make ‘Em Say Wow: 11 Tips For Building A Strong Service Team

YoungUpstarts

APRIL 15, 2015

When I worked with Air Mauritius to kick off its service revolution , they started by addressing the communication problems in its dysfunctional culture, which manifested as bickering, finger-pointing, withholding information, etc. For example, Air Mauritius had captains to start greeting passengers as they board the plane.

Maldives 100
Maldives Mauritius Singapore Employee 100
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The 4-Star Turnaround: How A Struggling Island Airline Revolutionized Service

YoungUpstarts

FEBRUARY 19, 2015

In a super-connected global economy, a company is only as good as its reputation for service. One recent success story is Air Mauritius, a national airline for the island nation Mauritius, located in the Indian Ocean. The Air Mauritius journey highlights some key lessons: 1. Colleagues are customers too. Big mistake.

Mauritius 100
Mauritius Singapore United States Employee 100
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