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Skills Development in Africa: How Wide is the Skills Gap?

Transformify

Reaching out to new markets and opportunities requires skills, experience, and networks that are usually developed by those who have studied abroad. Most young people can’t afford to study abroad without government subsidies or scholarships. Similar to the Seychelles, Mauritius is a tourism nation.

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Can You Really Overhaul A Nation’s Customer Service Culture?

YoungUpstarts

If you’ve never heard of Mauritius, take note. Before the global recession, Mauritius was a popular vacation destination for Europeans. The nation and the people of Mauritius needed to set themselves apart, to express their service brand and culture to the rest of the world. Because Singapore had blazed the trail before them.

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The 4-Star Turnaround: How A Struggling Island Airline Revolutionized Service

YoungUpstarts

One recent success story is Air Mauritius, a national airline for the island nation Mauritius, located in the Indian Ocean. Not only did Air Mauritius improve its Skytrax rating from the merely average 3 stars to the far more prestigious 4 stars, it realized an $8 million profit. Colleagues are customers too. Big mistake.

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