Building A Business Operating System

Feld Thoughts

Ben Huh, the founder/CEO who I adore and love working with, send out a powerful email about how he’s approaching Cheezburger’s next stage of growth, and how he’s thinking about building the business operating system. I’m kicking off the process of building the business Operating System for Cheezburger. As COO & President, Scott has management responsibility for a huge area of Cheezburger. Well-functioning systems and operational processes.

What Happens When Startups Turn from Their Innovation Stage to Operational Excellence?

Both Sides of the Table

Nearly every successful tech startup I’ve observed over the past 20 years has gone through a similar growth pattern: Innovate, systematize then scale operations. As a startup in this phase you often raise capital, get press, hire staff and everything feels possible.

Trending Sources

The Secret Weapon to Scaling: Sales Operations

Seeing Both Sides

I asked her what role she was currently playing and my eyes widened when she replied, "sales operations". I exclaimed, "You'll be the most valuable hire a growth stage company could ever make." Here's why: You need to hire, train and make productive a lot of new salespeople - fast.

A Guide to Crafting Your LLC Operating Agreement

Up and Running

An operating agreement is the document that sets the rules for your LLC. You’ll be able to choose your management structure, lay out who’s responsible for what, and many other important issues. Should I have an operating agreement for my LLC?

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12 Signs You Need to Hire a Manager

Up and Running

We asked 12 founders from the YEC to share with us when they knew it was time to hire a manager (or a few managers) to oversee the day-to-day activities of their business. There are many lagging signs telling you it’s time to hire someone to handle day-to-day operations.

13 Ways to Ensure You Always Hire the Right Person

Up and Running

Here at Palo Alto Software , we take hiring pretty seriously. I should know—we just wrapped up a lengthy hiring process within the marketing department. To that end, I reached out to the Young Entrepreneur Council , to ask for their advice on how to avoid hiring the wrong person.

Debunking The Biggest Myths Of Hiring: Four Faulty Beliefs That Could Be Hindering Your Company’s Selection Process 


by Scott Wintrip, author of “ High Velocity Hiring: How to Hire Top Talent in an Instant “ There’s a shortage of skilled workers across all industries in the country. Hiring delays indicate a problem with your selection process, not a talent flow issue.

6 Tools to Help You Manage a Remote Team

Up and Running

But when your employees work remotely, how can you best oversee their work, manage their projects, and brainstorm together? See Also: How to Hire Your First Employee. Project management is necessary for any team, but it’s especially handy when your team works remotely.

The What & Why of Hiring a Great Startup COO

View from Seed

Many startup CEOs hire COOs or launch companies with a co-founder carrying the title. When should founders hire one? For most of my career, I’ve served startups and early-stage companies as an operating executive or advisor. These include: Do I need help leading or managing?

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Six Tips To Help Businesses Fix Their Broken Hiring Processes


by Scott Wintrip, “ High Velocity Hiring: How to Hire Top Talent in an Instant “ Everyone knows that hiring within an organization can be a stressful, confusing, and tedious process. Use a hiring team to avoid making bad hires.

15 Steps to Hiring Employees

Up and Running

If you’re ready to hire your first employee, you might be feeling a little overwhelmed. Before you hire your first employee, you’ll need to set up your EIN, or Employer Identification Number. See Also: Is It Time to Hire an Employee? Interview and hire.

How does Etsy manage development and operations?

Code as Craft

Recently, someone asked, “ How does Etsy manage development and operations? &# with these comments: Etsy seems to have scaled far and fast, whilst continuing to add new features; how is all this managed – is there a strictly-defined process within which engineers operate, or is it a case of hiring clever people and letting them get on with it (Facebook-style)? All designers at Etsy code and product managers code at various levels, too.

Do Windows or Mac Operating Systems Matter?

Don Dodge on The Next Big Thing

I think the bigger question is "Do Operating Systems Matter Anymore?" Of course every computer needs an operating system to work, but does anyone care which one? The choice of app determined which operating system you purchased.

4 Operational Features Every Online Business Should Work To Improve Upon


Regardless of the industry a company operates in, there are certain practices and processes that need to be optimised in order to facilitate ideal business outcomes. Should you hire any employees to help with the workload, or should you focus on training your existing workforce?

Hiring A Key Executive – Tips For The Hands-On CEO


The new hire process, particularly at the executive level, is a significant decision and can be quite involved. The best hiring CEOs understand they are the ones ultimately making the decision and drive the decision-making process. This results in a “watered down” hire.

8 Tips for Hiring and Managing Interns

Inc Startups

You should consider hiring a summer intern anyway. The point of an internship is to teach someone new how the real business world operates. That's also valuable (and I'm not discouraging you from hiring someone to do that), but it's not an internship.

5 Things to Consider When Hiring Friends and Family

Up and Running

Before you go about hiring friends and family, it’s necessary to answer some tough questions as to whether or not they will contribute to your business. This isn’t to say you should automatically fear hiring (or firing) a close family member or friend. Just take these factors into consideration before you move forward with the hiring process: 1. Did you hire him or her for the right reasons? This could have been avoided if he hired the nephew for the right reasons.

How to Hire the Right Leadership Team for Your Startup

Up and Running

You’ll probably have limited resources —and you may have limited experience—which means it’s crucial to make each hire count. So, what do you need to consider when hiring? Further down the line, you’ll probably want to consider a finance manager and an operations director.

The Pixar-inspired Guide to Managing a Creative Company

Up and Running

Ed Catmull shares his experience as a manager of Pixar, one of the world’s most famous creative animation studios. The way I see it, my job as a manager is to create a fertile environment, keep it healthy, and watch for the things that undermine it,” Ed says.

The Scarcest Resource at Startups is Management Bandwidth

Both Sides of the Table

“Yeah, but I’m just going to execute this [channel sales deal, international license of my product, new industry, new operating system, biz dev deal] and then it will pretty much run itself.” And nobody is more important in this regard than senior management.

3 Considerations Before Deciding To Hire Or Outsource


If you’re reaching the point where there just aren’t enough hours in the day, should you hire some employees and create an in-house team, or outsource as many roles as possible as you work to get your business to scale? Professionalisms business growth hiring Hunter Hoffman outsourcing

Managing The Operations Of Your Startup


Your success or failure will not rely upon the historical data and industry statistics, but from how well you manage daily operations. Here are five tips for assuming better command over your startup operations: Consolidate and Negotiate. Be Involved in Training and Hiring.

6 Ways For Startups To Reduce Operating Costs


Here are a few ways for startups to reduce operating costs so they can function more efficiently, and make every dollar count: 1. The cost to physically operate a business can turn into a major financial burden for startups. Hire Freelancers and Contract Employees.

Startup Mantra: Hire Fast, Fire Fast

Both Sides of the Table

And so things operate on a CYA basis. The management team has to have a bias toward making decisions. There is an old management adage that says, “Hire slowly, fire fast.” Hire Slowly? Only Hire A+ People. Hiring at a Startup.

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Management Debt

Ben's Blog

There also exists a less well-understood parallel concept, which I will call management debt. Like technical debt, management debt is incurred when you make an expedient, short-term management decision with an expensive, long-term consequence. More importantly, if you incur the management debt without accounting for it, then you will eventually go management bankrupt. No performance management or employee feedback process. Manager: “Maybe not clearly.”.

How To Manage Entrepreneurial Growth

Mike Michalowicz

Manage The Ego And You Manage Entrepreneurial Growth. If you want to learn how to manage entrepreneurial growth you have to deal with this little, itty, bitty thing called ego. Couldn’t you hire and train other people to do the work for you?”

Seven Essentials of an Effective Innovation Project Manager

Gregg Fraley, Author of Jack's Notebook

Outsourcing innovation project management might be the most strategic money you spend this year. See my Seven Essentials for hiring below. What I hear from top management: “we don’t have the time or resources for innovation projects, we’ll start later this year.”

10 Keys to Managing the Business After the Startup

Startup Professionals Musings

Entrepreneurs often have formidable technical expertise, key to developing a new product or service, but a great naïveté in management skills. It’s here that entrepreneurs must shift their thinking from tactical and operational, to strategic and managerial.

Managers: You Can’t Get Rid of the Bad Apples Fast Enough


Academic snobs such as myself often place a lot of value on hard skills when hiring. While most people in managerial positions agree with this approach at a hiring moment, there are often different perspectives when it comes to a potential firing moment. Naïve managers often think they can control the net balance of these problematic relationships, accepting headaches in exchange for work performed. I’m not talking here about the general “hire slow, fire fast” approach.

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Talent or Trainability: Five Pivotal Points Often Overlooked in Hiring

Up and Running

Tweet (This is a guest post by Kenneth McCall on hiring talented employees versus hiring trainable employees — Kai). You run a great business and you want to hire the best people. You have your new hire! management hiring staffing talent training

Lessons Learned: Net Promoter Score: an operational tool to.

Startup Lessons Learned

Lessons Learned by Eric Ries Saturday, November 22, 2008 Net Promoter Score: an operational tool to measure customer satisfaction Ive mentioned Net Promoter Score (NPS) in a few previous posts, but havent had a chance to describe it in detail yet. It is an essential lean startup tool that combines seemingly irreconcilable attributes: it provides operational, actionable, real-time feedback that is truly representative of your customers experience as a whole.

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Startup Lessons: Board Management

Venture Chronicles

To recap, here is the series thus far: 1) Hiring 2) Dynamic Org Structures 3) Product First 4) Marketing. Investors do not do that much to help a company operationally, despite what they may want to believe about their contribution.

Ten Learning Steps from Entrepreneur to Manager

Startup Professionals Musings

Entrepreneurs often have formidable technical expertise, key to developing a new product or service, but a great naïveté in management skills. It’s here that entrepreneurs must shift their thinking from tactical and operational, to strategic and managerial.

First Round Capital is Hiring: Platform Experience and Operations Manager

Redeye VC

We're creating a new role at First Round, a Platform Experience and Operations Manager , to help us take these events to the next level, continue to innovate and create experiences we haven't even thought of yet – and build systems and process to allow our entire Platform team to scale.


Some Entrepreneurs Never Learn to Manage Growth

Startup Professionals Musings

Entrepreneurs often have formidable technical expertise, key to developing a new product or service, but a great naïveté in management skills. It’s here that entrepreneurs must shift their thinking from tactical and operational, to strategic and managerial.

Leadership Evolution: How to Manage Managers

Inc Startups

Hiring great managers isn't enough. As your business grows, if you can't manage your managers, you'll halt growth. Over time, the more successful of the operators become the "big dogs" of the organization. The highly successful big dog operators, of course.

The Shocking Problems Poor Employee Management Can Cause


It’s incredible how underrated employee management is. Wrong, you need to keep tabs on your employees and ensure you manage them well. Below, we’ve listed a few things that are the consequence of poor employee management in the office: Distracting Others.

Why You Can’t Search for a Job From a Remote Location

Both Sides of the Table

Any hiring manager at a company who has any operational experience and common sense will never want to hire somebody remotely anyways. Anybody with experience has been burned by somebody else just like you who wanted to get hired for a remote job. recruiting hirin

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How Etsy Uses Code “Slush” to Manage Development During the Holidays

Code as Craft

Inbound support emails and Non-Delivery Cases reach a peak in December, and the Trust and Safety team ramps down outside project work and hiring efforts to focus on providing exceptional support. operations philosophy culture holidays safety slush

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How to Manage an International Business

Blogtrepreneur | Entrepreneur Blog

Running and managing an international business is no small feat. With that in mind, here are some great tips that you can use to manage an international business. If you are not able to handle the SEO yourself, hire a professional.

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