The 4-Star Turnaround: How A Struggling Island Airline Revolutionized Service

YoungUpstarts

One recent success story is Air Mauritius, a national airline for the island nation Mauritius, located in the Indian Ocean. Not only did Air Mauritius improve its Skytrax rating from the merely average 3 stars to the far more prestigious 4 stars, it realized an $8 million profit. The Air Mauritius journey highlights some key lessons: 1. The Air Mauritius staff reflects the makeup of the island: a mixture of Chinese, Indian, African, and European.

Can You Really Overhaul A Nation’s Customer Service Culture?

YoungUpstarts

If you’ve never heard of Mauritius, take note. Before the global recession, Mauritius was a popular vacation destination for Europeans. The nation and the people of Mauritius needed to set themselves apart, to express their service brand and culture to the rest of the world. Then, the national airline — where Mauritius reaches out to the rest of the world — followed suit with a similar program called “Stepping UP Together.”.

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8 Tips For Online Startups To Improve Customer Experience

YoungUpstarts

David Chambat is Chief Executive Officer of Villa-Finder.com , the leading villa booking and distribution platform in Asia, with 1,000+ villas in Bali , Sri Lanka , Phuket , Samui and Mauritius. In a physical environment like a cafe or a restaurant, people recognise that there are external factors that affect their experiences and that these factors are out of a business control. Hence they naturally have a lower standard for what is deemed a satisfactory experience.

Make ‘Em Say Wow: 11 Tips For Building A Strong Service Team

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When I worked with Air Mauritius to kick off its service revolution , they started by addressing the communication problems in its dysfunctional culture, which manifested as bickering, finger-pointing, withholding information, etc. For example, Air Mauritius had captains to start greeting passengers as they board the plane. By Ron Kaufman, author of “ Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet ”.

[INTERVIEW] Zakaria Hersi, Founder Of Orten.io

YoungUpstarts

On one hand, he’s a tech innovator and entrepreneur whose creativity has earned him awards and accolades on two continents – Europe (Sweden, to be more exact) and Africa (eastern, and in countries like Nairobi, his native Somalia and Mauritius). Zakaria Hersi is one of those fortunate people who has been able to stitch his vocation and avocation together seamlessly in his quest to achieve success – on his terms.

Skills Development in Africa: How Wide is the Skills Gap?

Transformify - Recruiting

Mauritius. Similar to the Seychelles, Mauritius is a tourism nation. Technology is not overlooked too, as the Mauritius Board of Investment intends to create 10 000 jobs in the telecommunications and information technologies sectors by 2019. 70% of Africa’s population is under the age of 25 shaping one of the largest untapped talent pools in the world.