The 4-Star Turnaround: How A Struggling Island Airline Revolutionized Service
FEBRUARY 19, 2015
One recent success story is Air Mauritius, a national airline for the island nation Mauritius, located in the Indian Ocean. Not only did Air Mauritius improve its Skytrax rating from the merely average 3 stars to the far more prestigious 4 stars, it realized an $8 million profit. The Air Mauritius journey highlights some key lessons: 1. The Air Mauritius staff reflects the makeup of the island: a mixture of Chinese, Indian, African, and European.