The 4-Star Turnaround: How A Struggling Island Airline Revolutionized Service

YoungUpstarts

One recent success story is Air Mauritius, a national airline for the island nation Mauritius, located in the Indian Ocean. Not only did Air Mauritius improve its Skytrax rating from the merely average 3 stars to the far more prestigious 4 stars, it realized an $8 million profit.

Can You Really Overhaul A Nation’s Customer Service Culture?

YoungUpstarts

If you’ve never heard of Mauritius, take note. Before the global recession, Mauritius was a popular vacation destination for Europeans. The nation and the people of Mauritius needed to set themselves apart, to express their service brand and culture to the rest of the world.

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Make ‘Em Say Wow: 11 Tips For Building A Strong Service Team

YoungUpstarts

When I worked with Air Mauritius to kick off its service revolution , they started by addressing the communication problems in its dysfunctional culture, which manifested as bickering, finger-pointing, withholding information, etc.

Living and Working in South Africa

Inc Startups

We also took the opportunity to travel throughout South Africa and the surrounding countries (Zambia, Zimbabwe, Mauritius). What challenges does a businessperson face living in South Africa? Avondale's Bill Stewart shares his story of a year abroad in Johannesburg.

Look Out Spotify: French Start-up Deezer Raises $130 Million

Inc Startups

Having launched in 100 countries including Thailand, Mauritius and all of Europe, the company is already half way toward its goal. The streaming music service is already in 100 countries but hasn't announced plans yet for a U.S. launch.