The 4-Star Turnaround: How A Struggling Island Airline Revolutionized Service

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One recent success story is Air Mauritius, a national airline for the island nation Mauritius, located in the Indian Ocean. Not only did Air Mauritius improve its Skytrax rating from the merely average 3 stars to the far more prestigious 4 stars, it realized an $8 million profit.

Can You Really Overhaul A Nation’s Customer Service Culture?

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If you’ve never heard of Mauritius, take note. Before the global recession, Mauritius was a popular vacation destination for Europeans. The nation and the people of Mauritius needed to set themselves apart, to express their service brand and culture to the rest of the world.

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8 Tips For Online Startups To Improve Customer Experience

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David Chambat is Chief Executive Officer of Villa-Finder.com , the leading villa booking and distribution platform in Asia, with 1,000+ villas in Bali , Sri Lanka , Phuket , Samui and Mauritius.

[INTERVIEW] Zakaria Hersi, Founder Of Orten.io

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On one hand, he’s a tech innovator and entrepreneur whose creativity has earned him awards and accolades on two continents – Europe (Sweden, to be more exact) and Africa (eastern, and in countries like Nairobi, his native Somalia and Mauritius).

Make ‘Em Say Wow: 11 Tips For Building A Strong Service Team

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When I worked with Air Mauritius to kick off its service revolution , they started by addressing the communication problems in its dysfunctional culture, which manifested as bickering, finger-pointing, withholding information, etc.