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Skills Development in Africa: How Wide is the Skills Gap?

Transformify

The ‘’must have ingredients’’ of a strong start-up team are tech, product/project management, marketing, sales, and business/finance competences. Well, there will be 2 copywriters, 1 editor, 1 blogger, 3 programmers, 1 Project/Product Manager, 1 Business/ Finance, 1 Sales/ Marketing expert.

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The 4-Star Turnaround: How A Struggling Island Airline Revolutionized Service

YoungUpstarts

One recent success story is Air Mauritius, a national airline for the island nation Mauritius, located in the Indian Ocean. Not only did Air Mauritius improve its Skytrax rating from the merely average 3 stars to the far more prestigious 4 stars, it realized an $8 million profit. Colleagues are customers too. Big mistake.

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Make ‘Em Say Wow: 11 Tips For Building A Strong Service Team

YoungUpstarts

When I worked with Air Mauritius to kick off its service revolution , they started by addressing the communication problems in its dysfunctional culture, which manifested as bickering, finger-pointing, withholding information, etc. For example, Air Mauritius had captains to start greeting passengers as they board the plane.

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