2001 Churn Rate Customer Technical Review 
Duct Tape Marketing
JUNE 7, 2023
She is the global customer growth and innovation evangelist at Salesforce and the Wall Street Journal bestselling author of Growth IQ. Key Takeaway: Prioritizing the employee experience alongside customer experience drives business success. 06:25] In most companies, the customer interacts with their employees. [06:25]
Ben's Blog
FEBRUARY 29, 2012
She left, but we were going to fire her, or give her a bad performance review” – High tech companies tend to track employee attrition in three categories: People who quit. How is it possible that when you lose a top-rated employee before you can say “unwanted attrition”, the manager carefully explains how her performance fell off? .
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