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When Customers Make You Smarter

Steve Blank

We talk a lot about Customer Development, but there’s nothing like seeing it in action to understand its power. the Customer Life Time (CLT)).

Start With Customer Experience

Feld Thoughts

I was reminded of the importance of starting with the customer experience while I was watching this brilliant video from WWDC 1997 of Steve Jobs.

Customer Development in a Diagram

Steve Blank

Filed under: Customer Development. Customer DevelopmentThanks to: Alexis Finch,  Sketchnotes / UX Research Consultant @agentfin.

Customers and Causality

Grasshopper Herder

When looking for product/market fit, we start with the customer. Everything starts and ends with the customer.

Connecting With Customers

YoungUpstarts

“ The idea that a business needs to treat its customers well and understand their tastes and habits is so obvious it seems hardly worth stating.

At it’s core, is customer success about customer-value or customer-love?

Guy Nirpaz

I’ve spent some time yesterday at a customer success bootcamp with one of my favorite customers. https://youtu.be/-Xm8ejkxMUs?t=6m30s

6 Ways To Drive Success Through Customer Experience

Startup Professionals Musings

Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

5 Ways (Not) To React To Online Customer Reviews

YFS Magazine

Knowing how to engage with customers and handle reviews properly is key to your company's success.

6 Customer Success Secrets

Guy Nirpaz

In the 2nd annual customer success summit last month in San Francisco, I’ve introduced the Customer Success Manifesto.

4 New Customer Loyalty Rules Drive Business Success

Startup Professionals Musings

They are all about how customers broadcast their pleasure or unhappiness to others. Customer upsell: Sell more to existing customers.

Seven Tips On Being A Great Customer

crowdSPRING Blog

The most successful companies often also provide exceptional customer service. We celebrate in our ability to delight our customers every day.

How Should You Handle Unhappy Customers?

Up and Running

However, when it comes to customer complaints, this is often one time you should try to set things right. Start a dialogue with the customer.

7 Ways to Keep Your Customers Begging for More

Startup Professionals Musings

For too many small businesses, customer service is still seen as a “burden.” business customer service entrepreneur relationship startup

Customer Success – Beyond SaaS

Guy Nirpaz

Customer Success is relatively a new term. Mary reached out to me few years ago, as she was looking to pro-actively impact the customer health.

5 Techniques Every Startup Can Use to Retain Customers

Up and Running

As part of a startup business, you’ll know that there is no greater desire to win your first customer or your tenth customer.

No Business Plan Survives First Contact With Customers. 2 Minutes to See Why

Steve Blank

If you can’t see the video click here Filed under: Business Model versus Business Plan , Customer Development.

Killing Your Startup By Listening to Customers

Steve Blank

The art of entrepreneurship and the science of Customer Development is not just getting out of the building and listening to prospective customers.

Nail the Customer Development Manifesto to the Wall

Steve Blank

When Bob Dorf and I wrote the Startup Owners Manual we listed a series of Customer Development principles. Not All Startups Are Alike.

The Remarkable Cost Of Poor Customer Support On Your Bottom Line

Brandanew

Very many new and established businesses set up marketing, but rarely pay attention to customer support- in the way that it deserves.

How to Be Smarter than Your Investors – Continuous Customer Discovery

Steve Blank

Teams that build continuous customer discovery into their DNA will become smarter than their investors, and build more successful companies.

3 Considerations that may improve customer experience

Taffy Williams

The businesses claim to be customer centric and desire to please their clientele, yet their services and service departments fail to measure up.

How To Create Customer Value And Profit To Survive

Startup Professionals Musings

Customer value used to be a simple concept of how much they pay for a solution, compared to their incremental cost reduction driven by your business.

10 Ways You're Losing Customers

Fresh Inc.: The Staff Blog

Businesses gain and lose customers on a daily basis

Improve Customer Retention With 5 Useful Tips

YFS Magazine

Here's an inside look at sound
 strategies every small business can use to retain more customers.

12 Google Analytics Custom Reports to Help You Grow Faster

ConversionXL

The most actionable, useful data is concealed and it can only be revealed through custom reports and segmentation. How to Use Custom Reports.

9 Ways to Thank Your Favorite Customers

Up and Running

It’s that time again—when we thank our customers for their business this past year and encourage them to stick with us throughout the next.

6 Steps To Refocus Your Business On Customer Delight

Startup Professionals Musings

Having the best solution is a good start these days, but a solution alone is no longer enough to keep customer attention and loyalty.

7 Tips To Deal With Difficult Customers

YFS Magazine

Here are 7 suggestions on how you can successfully handle those customers that are very hard to please.

Relationship Marketing: The Value of Marketing to Current Customers

Fresh Inc.: The Staff Blog

The business case for building real relationships with customers

How To Create Customer Personas With Actual, Real Life Data

ConversionXL

When was the last time you took a long hard look at what makes your customer base tick? What Customer Personas Are … Really. consumers.

Creative ways to scale SMB customer acquisition

StartupCFO

But… The challenge with SMB as a customer segment is that each customer is small. It might be easy to get your first few customers.

Relate Your Technology Solution to Customer Values

Startup Professionals Musings

They can become frustrated with investors, senior executives and even customers who don’t seem to “get it,” with the result that everyone loses.

Tips To Win Customers Over (And Keep Them From Leaving)

YFS Magazine

Every customer you retain generates profit for your bottom line.

7 Ways Smart Startups Tune In To Customer Feedback

Startup Professionals Musings

Real two-way conversations with real customers, including the all-important body language, are unheard-of these days. Marty Zwilling.

Customer Journey Mapping: Waste Of Time Or Excellent Investment?

YoungUpstarts

Each of those episodes can tell part of the story of the customer’s journey with a business, but in isolation none of them can tell the whole story.

8 Keys To Creating A Memorable Customer Experience

Startup Professionals Musings

The result, according to a recent Gallup survey , with 70 percent of workers not fully engaged, is unhappy workers and poor customer experiences.

It’s Never Too Early To Start Selling To Customers

Startup Professionals Musings

Savvy entrepreneurs start testing their ideas on potential customers even before the concept is fully cooked. Capitalize on yourself early.

4 Communication Hacks to Entice Customers

Startup Professionals Musings

Achim Nowak communication pace customers entrepreneur startupEntrepreneurship is more about building a business than inventing a product.

[Review] The Social Customer

YoungUpstarts

Rather, it is this: “How can we better reach prospects, convert them to customers, and serve their interests through social media?”.

Smart Entrepreneurs Know Customer Buying Moments

Startup Professionals Musings

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before.