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When Customers Make You Smarter

Steve Blank

We talk a lot about Customer Development, but there’s nothing like seeing it in action to understand its power. the Customer Life Time (CLT)).

Customers and Causality

Grasshopper Herder

When looking for product/market fit, we start with the customer. Everything starts and ends with the customer.

Customer Development in a Diagram

Steve Blank

Filed under: Customer Development. Customer DevelopmentThanks to: Alexis Finch,  Sketchnotes / UX Research Consultant @agentfin.

Start With Customer Experience

Feld Thoughts

I was reminded of the importance of starting with the customer experience while I was watching this brilliant video from WWDC 1997 of Steve Jobs.

Connecting With Customers

YoungUpstarts

“ The idea that a business needs to treat its customers well and understand their tastes and habits is so obvious it seems hardly worth stating.

How Great Entrepreneurs Really Listen To Customers

Startup Professionals Musings

Real two-way conversations with real customers, including the all-important body language, are unheard-of these days. Marty Zwilling.

How Should You Handle Unhappy Customers?

Up and Running

However, when it comes to customer complaints, this is often one time you should try to set things right. Start a dialogue with the customer.

6 Customer Success Secrets

Guy Nirpaz

In the 2nd annual customer success summit last month in San Francisco, I’ve introduced the Customer Success Manifesto.

Seven Tips On Being A Great Customer

crowdSPRING Blog

The most successful companies often also provide exceptional customer service. We celebrate in our ability to delight our customers every day.

6 Ways To Drive Success Through Customer Experience

Startup Professionals Musings

Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

7 Ways to Keep Your Customers Begging for More

Startup Professionals Musings

For too many small businesses, customer service is still seen as a “burden.” business customer service entrepreneur relationship startup

No Business Plan Survives First Contact With Customers. 2 Minutes to See Why

Steve Blank

If you can’t see the video click here Filed under: Business Model versus Business Plan , Customer Development.

Killing Your Startup By Listening to Customers

Steve Blank

The art of entrepreneurship and the science of Customer Development is not just getting out of the building and listening to prospective customers.

3 Considerations that may improve customer experience

Taffy Williams

The businesses claim to be customer centric and desire to please their clientele, yet their services and service departments fail to measure up.

4 New Customer Loyalty Rules Drive Business Success

Startup Professionals Musings

They are all about how customers broadcast their pleasure or unhappiness to others. Customer upsell: Sell more to existing customers.

Customer Success – Beyond SaaS

Guy Nirpaz

Customer Success is relatively a new term. Mary reached out to me few years ago, as she was looking to pro-actively impact the customer health.

Nail the Customer Development Manifesto to the Wall

Steve Blank

When Bob Dorf and I wrote the Startup Owners Manual we listed a series of Customer Development principles. Not All Startups Are Alike.

Are You Empowering Customers To Become Brand Advocates?

YFS Magazine

Your customers are worth a lot more than their first purchase.

How to Be Smarter than Your Investors – Continuous Customer Discovery

Steve Blank

Teams that build continuous customer discovery into their DNA will become smarter than their investors, and build more successful companies.

12 Google Analytics Custom Reports to Help You Grow Faster

ConversionXL

The most actionable, useful data is concealed and it can only be revealed through custom reports and segmentation. How to Use Custom Reports.

7 Tips To Deal With Difficult Customers

YFS Magazine

Here are 7 suggestions on how you can successfully handle those customers that are very hard to please.

Tips To Win Customers Over (And Keep Them From Leaving)

YFS Magazine

Every customer you retain generates profit for your bottom line.

The Remarkable Cost Of Poor Customer Support On Your Bottom Line

Brandanew

Very many new and established businesses set up marketing, but rarely pay attention to customer support- in the way that it deserves.

Creative ways to scale SMB customer acquisition

StartupCFO

But… The challenge with SMB as a customer segment is that each customer is small. It might be easy to get your first few customers.

9 Ways to Thank Your Favorite Customers

Up and Running

It’s that time again—when we thank our customers for their business this past year and encourage them to stick with us throughout the next.

7 Signs of a Bad Customer

Fresh Inc.: The Staff Blog

7 signs to help you identify a bad customer

6 Steps To Refocus Your Business On Customer Delight

Startup Professionals Musings

Having the best solution is a good start these days, but a solution alone is no longer enough to keep customer attention and loyalty.

10 Ways You're Losing Customers

Fresh Inc.: The Staff Blog

Businesses gain and lose customers on a daily basis

It’s Never Too Early To Start Selling To Customers

Startup Professionals Musings

Savvy entrepreneurs start testing their ideas on potential customers even before the concept is fully cooked. Capitalize on yourself early.

4 Categories of B2B Customers

Grasshopper Herder

It’s hard to keep tab of sales when we’re talking to customers. Customer Development Sales b2b sales

B2B 65

How To Create Customer Personas With Actual, Real Life Data

ConversionXL

When was the last time you took a long hard look at what makes your customer base tick? What Customer Personas Are … Really. consumers.

5 Unconventional Customer Service Practices That Get Results

YFS Magazine

Service reps need to have a wide variety of skills to be able to satisfy today's customer.

Customer, customer, customer.

deal architect

Most authors hate to use a word repeatedly in a sentence, or a page. Few editors allow it. But till Sadagopan pointed it out in his Amazon review of the book, SAP Nation, I did not realize the editors and. Industry Commentary

7 Ways Smart Startups Tune In To Customer Feedback

Startup Professionals Musings

Real two-way conversations with real customers, including the all-important body language, are unheard-of these days. Marty Zwilling.

Improve Customer Retention With 5 Useful Tips

YFS Magazine

Here's an inside look at sound
 strategies every small business can use to retain more customers.

8 Keys To Creating A Memorable Customer Experience

Startup Professionals Musings

The result, according to a recent Gallup survey , with 70 percent of workers not fully engaged, is unhappy workers and poor customer experiences.

8 Ways to Create Real Customer Loyalty

Up and Running

Loyal customers will frequent your business time and time again. No matter the size of the business, customer loyalty is incredibly important.

6 Friendly Phrases You Can Use to Delight Customers

Fresh Inc.: The Staff Blog

Provide more consistent customer service by adding these phrases to your playbook

4 Strategies That Must Be Part of Customer Marketing

Startup Professionals Musings

If you refuse to play by their rules, they have the power to easily find alternatives, and actively pull other potential customers away.

Relate Your Technology Solution to Customer Values

Startup Professionals Musings

They can become frustrated with investors, senior executives and even customers who don’t seem to “get it,” with the result that everyone loses.