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When Customers Make You Smarter

Steve Blank

We talk a lot about Customer Development, but there’s nothing like seeing it in action to understand its power. the Customer Life Time (CLT)).

Start With Customer Experience

Feld Thoughts

I was reminded of the importance of starting with the customer experience while I was watching this brilliant video from WWDC 1997 of Steve Jobs.

Customer Development in a Diagram

Steve Blank

Filed under: Customer Development. Customer DevelopmentThanks to: Alexis Finch, Sketchnotes / UX Research Consultant @agentfin.

Customers and Causality

Grasshopper Herder

When looking for product/market fit, we start with the customer. Everything starts and ends with the customer.

Improve Customer Retention With 5 Useful Tips

YFS Magazine

Here's an inside look at sound
 strategies every small business can use to retain more customers.

Smart Startups Don’t Try To Satisfy Every Customer

Startup Professionals Musings

In business, this means an entrepreneur who never says no to any customer is doomed to a hard life and some expensive mistakes.

CEOs Who Are Pleasers Should Spend More Time With Customers

Feld Thoughts

As I was rolling this around in my early morning brain, the thought occurred to me that if you are a CEO and a people pleaser, you should spend more time with your customers. There are a plenty of CEOs who spend a lot of time with customers, but I’ve never met a CEO who spent too much time with her customers.

7 Rules for Providing Exceptional Customer Service

Startup Professionals Musings

The old days of routing a customer to a single phone queue for any request will quickly kill any brand loyalty or advocate referral.

6 Ways To Drive Success Through Customer Experience

Startup Professionals Musings

Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

A Formula for Optimizing the Customer Experience

Fresh Inc.: The Staff Blog

Adopt these 6 steps and boost your firm's customer experience

6 Customer Success Secrets

Guy Nirpaz

In the 2nd annual customer success summit last month in San Francisco, I’ve introduced the Customer Success Manifesto.

4 New Customer Loyalty Rules Drive Business Success

Startup Professionals Musings

They are all about how customers broadcast their pleasure or unhappiness to others. Customer upsell: Sell more to existing customers.

5 Techniques Every Startup Can Use to Retain Customers

Up and Running

As part of a startup business, you’ll know that there is no greater desire to win your first customer or your tenth customer.

6 Ways To Create Experiences That Customers Crave

Startup Professionals Musings

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes.

Killing Your Startup By Listening to Customers

Steve Blank

The art of entrepreneurship and the science of Customer Development is not just getting out of the building and listening to prospective customers.

At it’s core, is customer success about customer-value or customer-love?

Guy Nirpaz

I’ve spent some time yesterday at a customer success bootcamp with one of my favorite customers. https://youtu.be/-Xm8ejkxMUs?t=6m30s

No Business Plan Survives First Contact With Customers. 2 Minutes to See Why

Steve Blank

If you can’t see the video click here Filed under: Business Model versus Business Plan , Customer Development.

Nail the Customer Development Manifesto to the Wall

Steve Blank

When Bob Dorf and I wrote the Startup Owners Manual we listed a series of Customer Development principles. Not All Startups Are Alike.

How Should You Handle Unhappy Customers?

Up and Running

However, when it comes to customer complaints, this is often one time you should try to set things right. Start a dialogue with the customer.

How to Be Smarter than Your Investors – Continuous Customer Discovery

Steve Blank

Teams that build continuous customer discovery into their DNA will become smarter than their investors, and build more successful companies.

9 Transaction Models Shape Your Customer Experience

Startup Professionals Musings

People are confused by multiple messages, and employees are frustrated trying to personalize customer experiences.

7 Tips To Deal With Difficult Customers

YFS Magazine

Here are 7 suggestions on how you can successfully handle those customers that are very hard to please.

3 Considerations that may improve customer experience

Taffy Williams

The businesses claim to be customer centric and desire to please their clientele, yet their services and service departments fail to measure up.

5 Ways (Not) To React To Online Customer Reviews

YFS Magazine

Knowing how to engage with customers and handle reviews properly is key to your company's success.

9 Ways to Thank Your Favorite Customers

Up and Running

It’s that time again—when we thank our customers for their business this past year and encourage them to stick with us throughout the next.

Customer Success – Beyond SaaS

Guy Nirpaz

Customer Success is relatively a new term. I’m happy to report that we’re seeing Customer Success in new markets every day now.

The Remarkable Cost Of Poor Customer Support On Your Bottom Line

Brandanew

Very many new and established businesses set up marketing, but rarely pay attention to customer support- in the way that it deserves.

12 Google Analytics Custom Reports to Help You Grow Faster

ConversionXL

The most actionable, useful data is concealed and it can only be revealed through custom reports and segmentation. How to Use Custom Reports.

How To Create Customer Personas With Actual, Real Life Data

ConversionXL

When was the last time you took a long hard look at what makes your customer base tick? What Customer Personas Are … Really. consumers.

7 Ways to Keep Your Customers Begging for More

Startup Professionals Musings

For too many small businesses, customer service is still seen as a “burden.” business customer service entrepreneur relationship startup

How to Map Your Customer's Journey

Fresh Inc.: The Staff Blog

In order to deliver a powerful brand experience, you need to understand each step of your customer's journey.

Relate Your Technology Solution to Customer Values

Startup Professionals Musings

They can become frustrated with investors, senior executives and even customers who don’t seem to “get it,” with the result that everyone loses.

8 Ways to Market to Customer Emotion as Well as Logic

Startup Professionals Musings

The average business person fights a customer culture shift, rather than looking for it. Market to customer emotions as well as absolute logic.

Manage Customer Success to Reduce Churn

For Entrepreneurs

The health of a SaaS business is directly tied to its ability to retain its customers and prevent churn. To do this, they have to ensure that their customers are happy. This blog post discusses how to measure customer happiness, and […]. That means making sure they get the promised business benefits they signed up for.

8 Keys To Creating A Memorable Customer Experience

Startup Professionals Musings

The result, according to a recent Gallup survey , with 70 percent of workers not fully engaged, is unhappy workers and poor customer experiences.

6 Steps To Refocus Your Business On Customer Delight

Startup Professionals Musings

Having the best solution is a good start these days, but a solution alone is no longer enough to keep customer attention and loyalty.

10 Ways You're Losing Customers

Fresh Inc.: The Staff Blog

Businesses gain and lose customers on a daily basis

Tips To Win Customers Over (And Keep Them From Leaving)

YFS Magazine

Every customer you retain generates profit for your bottom line.

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7 Ways Smart Startups Tune In To Customer Feedback

Startup Professionals Musings

Real two-way conversations with real customers, including the all-important body language, are unheard-of these days. Marty Zwilling.

Smart Entrepreneurs Know Customer Buying Moments

Startup Professionals Musings

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before.