How to listen to customers, and not just the loud people
Startup Lessons Learned
SEPTEMBER 14, 2008
This was 2004, and we had never even heard of MySpace, let alone had any understanding of social networking. Today, when I talk to startup founders, the most common answer I get to the question "do you talk to your customers?" But the early customers all compared it to MySpace. How to listen to customers, and not just the loud.
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