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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

They communicated this to product management who looked at all of the internal requirements we had generated (e.g. some came from our customer service, some were to improve performance / scalability from tech ops, some were bug fixes, etc.) and product management worked with me to decide what to build & when.

Customer 280
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From Nothing To Something. How To Get There.

techcrunch.com

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The cardinal sin of community management

Startup Lessons Learned

I think this is one of your better posts this year, because you are addressing a risk that you face AFTER some early success, when your guard is down and you are more inclined to believe that you know what you are doing and therefore do not need to be as diligent at framing your hypotheses and how you plan to verify them.

Community 158