ReadWriteStart
JUNE 16, 2011
What I find exciting about Freshdesk is that they may be able to do the same thing in customer support that Zoho did in CRM: a drastic downshifting of the price-point of a full-functionality, differentiated, cutting edge customer support solution. From 2008 to 2010, Mitra was a columnist for Forbes.
ReadWriteStart
MAY 12, 2011
I suggested LinkedIn, oDesk, and eLance with the caveat that the field is extremely competitive and crowded and differentiation would be tough to achieve. From 2008 to 2010, Mitra was a columnist for Forbes. She has, thus far, not done any other formal customer acquisition initiative. Happy Grasshopper.
Both Sides of the Table
MAY 7, 2011
In 2008, he founded StackOverflow , and it has become the foundation for a question and answer platform called StackExchange. It helps with sales cycles because customers know that they can switch away if they so choose. Stackoverflow was created in 2008. He then went on to work at Viacom and Juno in NYC.
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