“Customer First” Healthcare
abovethecrowd.com
DECEMBER 18, 2017
In their marvelous book, Lean Solutions , James Womack and Daniel Jones unpack what it means to apply the discipline of lean manufacturing to service industries. In 2015, 46 percent of workers were enrolled in a plan with an annual deductible of $1,000 or more, up from 38 percent in 2013 and 22 percent in 2009.
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