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Can You Really Overhaul A Nation’s Customer Service Culture?

YoungUpstarts

By Ron Kaufman, author of “ Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet ”. Companies whose cultures aren’t built around the ability and the willingness — no, the eagerness — to delight the customer won’t survive. You know this. Create a strong foundation through education.

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Business Blogs That Work: Eight Tips For Building A Successful One

YoungUpstarts

In fact, when you’re creating posts, aim for the tone you’d strike in a one-on-one conversation with a prospect or customer you already like. If you read your blog post aloud and conclude that your words would turn an in-person meeting into a snooze-fest, think twice before hitting ‘publish”. is a challenge for a lot of bloggers.

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Why Focusing on Traffic Can Kill Your Startup

Software By Rob

Here’s an interesting exercise: find a startup or microISV founder and ask the following: What are the top 3 approaches you use to find customers? Then ask about the next step in the process: Once you have traffic coming to your site, how will you turn prospects into customers? A few hundred visitors per month, maybe a thousand.