How to listen to customers, and not just the loud people
Startup Lessons Learned
SEPTEMBER 14, 2008
Today, when I talk to startup founders, the most common answer I get to the question "do you talk to your customers?" Establish a customer advisory board. Most of the people building our product werent themselves target customers. So there was simply no substitute for seeing actual customers with the product, live. Expo SF (May.
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