Steve Blank

AUGUST 27, 2012

It was great to watch him embrace the spirit and practice of customer development. He was constantly in front of customers, listening, selling, installing and learning. It seemed like once a week Yuri would come back from a customer meeting brimming with new insights. And that’s where the problem was. A Pivot a Week.

Founder 316

Founder Cofounder Advisory Board Burn Rate 316

YoungUpstarts

JANUARY 17, 2016

How they think and feel; their sense of community; and their appetite to share their opinions are all creating new paradigms for how any business, regardless of size, connects with its customers. According to our research, millennials ardently avoid calling customer service. Old school customer service rules haven’t changed.

Customer 100

Customer Singapore Advisory Board Asia 100

Life Beyond Code

JULY 16, 2013

How do you know that the problem is real if you have never talked to the target customer? Since your target customer will ALWAYS be a human being and since human beings respond to stories, it is in your best interest to invest in that education. This is where the need for learning the fundamentals of storytelling becomes key.

Startup 151

Startup Advisory Board Audience Framework 151