An Extensive Guide To Web Form Usability
uxdesign.smashingmagazine.com
NOVEMBER 17, 2011
These guidelines have been crafted from usability testing, field testing, website tracking, eye tracking, Web analytics and actual complaints made to customer support personnel by disgruntled users. Base the name of the form on its purpose. That name will inform users what the form is about and why they should fill it in.
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