Remove Bootstrapping Remove Differentiation Remove Sales Cycle Remove Software Development
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Strategy Roundtable For Entrepreneurs: Exciting Companies Lined Up For Microsoft Startup Grant Finals

ReadWriteStart

What I find exciting about Freshdesk is that they may be able to do the same thing in customer support that Zoho did in CRM: a drastic downshifting of the price-point of a full-functionality, differentiated, cutting edge customer support solution. Zendesk is heavily financed by Benchmark and Charles River and has 10,000 customers.

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Spolsky on Software on Both Sides of The Table

Both Sides of the Table

Lesson: You dn’t want your customers to feel locked into using your software. It helps with sales cycles because customers know that they can switch away if they so choose. Do you see product managers as a hindrance to software development? Spolsky: The era of software was a narrow period of time.