How to conduct a Five Whys root cause analysis
Startup Lessons Learned
JULY 2, 2009
For example, a site outage may seem like it was caused by a bad piece of code, but: why was that code written? Five Whys is designed to avoid these nebulous arguments. By the time a tops-down company-wide review figured out the main problems, they’d have shifted to another location.
Let's personalize your content