An Extensive Guide To Web Form Usability
uxdesign.smashingmagazine.com
NOVEMBER 17, 2011
Despite differences in layout, functionality and purpose, all forms have three main aspects, as noted by Caroline Jarrett and Gerry Gaffney in their book Forms That Work: Designing Web Forms for Usability : Relationship Forms establish a relationship between the user and the organization. Aspect 2: The Conversation.
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