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Make ‘Em Say Wow: 11 Tips For Building A Strong Service Team

YoungUpstarts

If you want to combat this at your business, you have to make providing great service a point of pride for your employees. Yet many leaders and employees seem to fear it. And if an employee is not confident in his abilities and decisions, he often does not want the responsibility of being empowered. Acknowledge achievements.

Maldives 100
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The 4-Star Turnaround: How A Struggling Island Airline Revolutionized Service

YoungUpstarts

Yet for many reasons — not the least of which is how tough it is to get thousands of employees aligned in both understanding and behavior — we fail. Your Service, I deploy a proven methodology for helping big organizations (many of them with thousands of employees) make this powerful cultural shift. Sometimes spectacularly.

Mauritius 100