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Can You Really Overhaul A Nation’s Customer Service Culture?

YoungUpstarts

By Ron Kaufman, author of “ Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet ”. Companies whose cultures aren’t built around the ability and the willingness — no, the eagerness — to delight the customer won’t survive. You know this. Create a strong foundation through education.

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How World-Class Mountain Guides Inspire Young Business Leaders

YoungUpstarts

Seychelle Hicks, now a customer success team leader at BloomReach, a big-data marketing firm in Silicon Valley, says, “My guide displayed multiple leadership styles, leading by example and coaching me, encouraging my progress, and providing constructive feedback. Third, guides empower others.

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