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Can You Really Overhaul A Nation’s Customer Service Culture?

YoungUpstarts

By Ron Kaufman, author of “ Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet ”. Companies whose cultures aren’t built around the ability and the willingness — no, the eagerness — to delight the customer won’t survive. You know this. Create a strong foundation through education.

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How World-Class Mountain Guides Inspire Young Business Leaders

YoungUpstarts

Now many of these 200 participants are fully engaged in careers on Wall Street, in Silicon Valley, and in nonprofits, and the stories they tell highlight six key leadership strengths of their guides. Second, guides are adaptable and employ flexible leadership styles. Third, guides empower others. Fourth, guides are trust-builders.

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