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Can You Really Overhaul A Nation’s Customer Service Culture?

YoungUpstarts

By Ron Kaufman, author of “ Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet ”. Companies whose cultures aren’t built around the ability and the willingness — no, the eagerness — to delight the customer won’t survive. Many Partners, Many Missions, One Changi.” You know this.

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How World-Class Mountain Guides Inspire Young Business Leaders

YoungUpstarts

First, guides demonstrate an acute sense of social intelligence : they are adept at understanding and managing emotion and are able to swiftly build, and maintain, positive relationships – relationships that don’t fracture easily under the pressure of tough conditions and adversity. Guide Jack Tackle says, “My number one job is safety.

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