Both Sides of the Table

DECEMBER 25, 2015

Like many of you I read in awe last week about the accomplishments of the Washington Post since Jeff Bezos acquired the company two years ago. The killer chart is below: In the article it raved particularly about the WaPo’s amazing mobile app and how Bezos personally intervened to get the team to improve loading times – whatever the short-term costs. “His focus on customer experience has become a near mandate within the news operation.

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DC Washington Mobile New York 184

Startup Professionals Musings

DECEMBER 25, 2015

Today’s customers demand more than a good product; they expect a great customer experience. A few companies are leading the way, including Apple with their iPad and iPhone, offering irresistible stores with friendly experts, elegant packaging, and customer service that never ends. People love Apple’s whole customer experience, and willingly pay a premium for the product.

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Design Product Bandwidth Social Media 143

Feld Thoughts

DECEMBER 25, 2015

It’s a beautiful almost snowy morning in Boulder. Crisp and cold, but subdued. Amy is on the phone with a cousin, Brooks is asleep on the floor, and Cooper is whining a little every now and then but generally happy to be on his tether chilling out after running around the yard like a maniac puppy for 30 minutes. For many years, Christmas time was difficult for me.

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Asia America 73

YFS Magazine

DECEMBER 25, 2015

Startups and small businesses can reduce costs by transferring portions of tasks and projects to outside suppliers rather than completing it internally.

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Small Business Cost Startup Product 63

Speaker: Nick Noreña, Innovation Coach and Advisor, Kromatic

Every startup and innovation project exists within an ecosystem that either helps or hurts that project. As innovation managers, we need to keep a pulse of that ecosystem and make sure we're helping those innovation projects we're managing every step of the way. In this webinar, Nick Noreña will walk through an Innovation Ecosystem Model that he and his team at Kromatic have developed to help investors, heads of product, teachers, and executives understand how they can best support innovation in

Startup