“Customer First” Healthcare
abovethecrowd.com
DECEMBER 18, 2017
If you asked 100 people to name a place where you frequently wait, even when you are on time for your appointment, how many would say the doctor’s office? In their marvelous book, Lean Solutions , James Womack and Daniel Jones unpack what it means to apply the discipline of lean manufacturing to service industries.
Let's personalize your content