The 4-Star Turnaround: How A Struggling Island Airline Revolutionized Service
YoungUpstarts
FEBRUARY 19, 2015
In a super-connected global economy, a company is only as good as its reputation for service. Yet for many reasons — not the least of which is how tough it is to get thousands of employees aligned in both understanding and behavior — we fail. The Air Mauritius journey highlights some key lessons: 1. Colleagues are customers too.
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