Hiring IP Revenue Technical Support 
A Smart Bear: Startups and Marketing for Geeks
JANUARY 24, 2011
The convenience of online shoe shopping is a game-changer — to the tune of billions of dollars of revenue — but how could they make up the costs ? After all, quality technical support requires an army of quality technical people, and those don’t come cheap. I hope this is sustainable, but is it?
news.ycombinator.com
SEPTEMBER 16, 2011
flavor of a question-and-answer, poll-your-friends site with a distant revenue model and no user acquisition strategy. Ran if for two years before we shut it down with almost no revenue achieved. Instead you will literally have to hire guards to keep the desperate customers from knocking down your door. It was yet another Web 2.0
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