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Business Apologies: What You Should (and Shouldn’t) Do

ConversionXL

Jennifer Robbennolt , a Professor of Law and of Psychology at University of Illinois, gauged the reaction of survey respondents when they heard an apology throughout hypothetical injury-settlement cases. Increase recurring revenue. The best way to say sorry, in my case, was to use all of my revenue and invest it back into the customer.

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Top Social Media Measurement and Tracking Tools

www.foliomag.com

Social media audiences have effectively become another universe of prospects to tap, which means measurement and tracking is essential to yielding from these visitors both direct and indirect revenue. Web/Internet/IT/eMedia. Marketing/Communications/PR. Internet/Online Only. Internet/Digital Media. Operations.

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37 Entrepreneurs Explain Why They Started Their Businesses

Hearpreneur

At Blurb, we’ve built an Internet platform for people to produce their own bookstore-quality books. In March of 2009 EliteEditing.com launched, and I would run back and forth to an Internet cafĂ© five blocks from my office to manage work coming through and to take business calls. That’s it. That’s what we do.

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Twitter Link Roundup #71 – Small Business, Social Media, Design, Copywriting, Marketing And More

crowdSPRING Blog

Love this post about how Meetup.com bet the company and changed its revenue model – [link]. Good to see innovation in delivering internet access to Africa (using voice control) – [link]. Revealing picture of how fucked Illinois is even compared to other troubled states like CA and NJ – [link]. – [link].