How to conduct a Five Whys root cause analysis
Startup Lessons Learned
JULY 2, 2009
For example, a site outage may seem like it was caused by a bad piece of code, but: why was that code written? Over time, we also made investments in making it easier to get a new engineer set up with their private sandbox, and even dealt with how to make sure they’d have a machine on their desk when they started.
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