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Times Square Strategy Session – Web Startups and Customer Development

Steve Blank

I was in New York last week with my class at Columbia University and several events made me realize that the Customer Development model needs to better describe its fit with web-based businesses. And without revenue how do we know if we achieved product/market fit to exit Customer Validation?” It’s an impressive portfolio.

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Customer Development: Past, Present, Future

Steve Blank

The Times Square Strategy discussion I had with Eric Ries , was still top of mind, so instead of my standard Customer Development lecture , I offered my thoughts on: the origin of Customer Development, where we are today, and where does Customer Development go, and how you can help get it there.

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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

The world has changed much since I started my first company in 1999. As organizations we have become more open and I believe this is great for businesses and their customers. Where we designed what we perceived to be a simple product they turned the customer development process it into a science. It was Salesforce.com.

Customer 280
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10 years of entrepreneurship

Startup Lessons Learned

In the summer of 1999, I started working on a startup from my college dorm. Id been on the internet since I was playing MUDs as a kid, but by 1999 I felt Id already missed the boat. You can even see the humiliating evidence of my smug incompetence in this absurd article from 1999.) I pretty much missed all the trends.