Remove 2000 Remove Agile Remove Hiring Remove Technical Support
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The fundamental lesson of the forces governing scaling startups

A Smart Bear: Startups and Marketing for Geeks

By which they mean: Without stupid rules that assume employees are dumb or evil, without everything taking ten times longer than it should, without wall-to-wall meetings, without resorting to hiring anything less than the top 1% of the talent pool, and so on. Consider the timeline of adding a technical support team member.