Entrepreneurs are Everywhere Show No. 38: Ryan Smith and Lane Merrifield
Steve Blank
AUGUST 8, 2016
Ryan Smith co-founded Qualtrics in 2002 with his father in the family basement. But in the corporate world in 2002, no one was ready for it. I specifically remember calling one airline, and they said, “Hey look, if our customers aren’t happy, they’ll just call us.” We bootstrapped it.
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