Remove 2002 Remove Channel Remove Customer Development Remove Developer
article thumbnail

Entrepreneurs are Everywhere Show No. 38: Ryan Smith and Lane Merrifield

Steve Blank

Ryan Smith co-founded Qualtrics in 2002 with his father in the family basement. But in the corporate world in 2002, no one was ready for it. I specifically remember calling one airline, and they said, “Hey look, if our customers aren’t happy, they’ll just call us.” Clips from their interviews are below.

Cofounder 148
article thumbnail

Entrepreneurs are Everywhere Show No. 38: Ryan Smith and Lane Merrifield

Steve Blank

Ryan Smith co-founded Qualtrics in 2002 with his father in the family basement. But in the corporate world in 2002, no one was ready for it. I specifically remember calling one airline, and they said, “Hey look, if our customers aren’t happy, they’ll just call us.” Clips from their interviews are below.

Cofounder 120
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

It’s Time to Play Moneyball: The Investment Readiness Level

Steve Blank

Teams use the Lean Startup toolkit: the Business Model Canvas + Customer Development process + Agile Engineering. These three tools allow startups to focus on the parts of an early stage venture that matter the most: the product, product/market fit, customer acquisition, revenue and cost model, channels and partners.

Oakland 329
article thumbnail

No Business Plan Survives First Contact With A Customer – The 5.2 billion dollar mistake.

Steve Blank

They made other assumptions about the type of sales channel, partnerships and revenue model they would need. And they rolled all of this up into a set of financial forecasts with a “size of market” forecast from brand name management consulting firms that said they’d have 42 million customers by 2002. Lessons Learned.

article thumbnail

Entrepreneurs are Everywhere Show No. 34: Deputy Secretary of State Antony J. Blinken

Steve Blank

From 2002-08 Sec. Much of what we see is really developed indigenously. Tune in Thursday at 1 pm PT, 4 pm ET on Sirius XM Channel 111. Filed under: Customer Development , SiriusXM Radio Show. Blinken was Democratic Staff Director for the U.S. Senate Foreign Relations Committee. Want to be a guest on the show?