The 4 Phases For Developing A Customer Retention Strategy
ConversionXL
JUNE 5, 2014
We’ve even started testing recovery campaigns for former customers whose issues we’ve fixed; I’ll write about that in a future post, but the early results are very promising.” million in 2004 to $6.5 Retention, along with many of our usage metrics, have improved as a result of some of these changes. image source.
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