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Strategy Roundtable For Entrepreneurs: Exciting Companies Lined Up For Microsoft Startup Grant Finals

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What I find exciting about Freshdesk is that they may be able to do the same thing in customer support that Zoho did in CRM: a drastic downshifting of the price-point of a full-functionality, differentiated, cutting edge customer support solution. From 2008 to 2010, Mitra was a columnist for Forbes. Photo by Alexander Mooij.

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Strategy Roundtable For Entrepreneurs: 2 Really Cool Companies

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I suggested LinkedIn, oDesk, and eLance with the caveat that the field is extremely competitive and crowded and differentiation would be tough to achieve. From 2008 to 2010, Mitra was a columnist for Forbes. She has a master's degree in electrical engineering and computer science from the Massachusetts Institute of Technology.