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Seven Reasons Why Customer Reference Programs Fail

YoungUpstarts

It must cross boundaries, working cooperatively with other divisions in your business such as sales, marketing, social media, PR, product development, and the like. These may include references, referrals, testimonials, serving on advisory boards, and participating in your customer communities, he explains.

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Making Friends With Millennials: Evolving The Customer Service Story

YoungUpstarts

Salesforce recently conducted research , which found nearly 25 per cent of millennials expect to get a response within 10 minutes of reaching out for customer service via social media and nearly one quarter will boycott a company after one bad experience.

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Startup Tools

steveblank.com

Home Books for Startups Guide Secret History-Bibliography Steve Blank Startup Tools Steve Blank Entries RSS | Comments RSS Email Subscription Get Steve Blank via your RSS Feed RSS - Posts RSS - Comments Categories Air Force (12) Ardent (10) Audubon (1) Big Companies versus Startups: Durant versus Sloan (39) Business Model versus Business Plan (..)

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Startup Resources

www.vccafe.com

Media Temple. Steve Blank on Lean Customer Development. Social networking. Social/Sharing. Social Media Tracking/Marketing. IE Developer Toolbar (for ie6 & ie7). analytics for social media and online. social media and email marketing. Amazon Web Services.