Out of the Crisis #4: Carl Liebert, crisis veteran and radical optimist
Startup Lessons Learned
MAY 25, 2020
7:01) The importance of both customer and employee experience, brand building, and pivoting to anticipate the new normal that's coming. (9:33) 18:21) Carl on optimism and what he did as head of stores at Home Depot post-Katrina to take care of customers and employees, including selling products out of the back of a truck via an IOU system.
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