How to Nail Your First 90 Days as a CX Director
ConversionXL
AUGUST 4, 2020
You do CX a disservice if you focus only on metrics like NPS. Check out the social media links, sign up for the newsletter, and follow the checkout flow to make a purchase. waterfall, agile , etc.)? Spend a day with delivery drivers, retail staff, and social media and customer support teams.
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