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Can You Really Overhaul A Nation’s Customer Service Culture?

YoungUpstarts

By Ron Kaufman, author of “ Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet ”. Companies whose cultures aren’t built around the ability and the willingness — no, the eagerness — to delight the customer won’t survive. You know this. Create a strong foundation through education.

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Episode 80: Pivoting to Profitability with Jenny Blake

Mike Michalowicz

Jenny is the author of the forthcoming book, Pivot: Turn What’s Working for You Into What’s Next (Portfolio/Penguin, 2016), and Life After College (Running Press, 2011), which is based on her blog of the same name. TSheets – The #1 customer rated time tracking solution! TSheets - The #1 customer rated time tracking solution!

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Episode 87: Profit First in Style with Caitlin Podaras

Mike Michalowicz

In her free time she enjoys hanging out with her fiancé, her friends and her 10 pound chiweenie dog named Peyton, who is also the Chief Companion Officer of Style For Today. Mike Michalowicz will be speaking at Scaling New Heights 2016 ( #SNH16 ) at the BEAUTIFUL Atlantis on Paradise Island in the Bahamas! Show Links. May 22-25, 3016.

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