ReadWriteStart

JUNE 16, 2011

What I find exciting about Freshdesk is that they may be able to do the same thing in customer support that Zoho did in CRM: a drastic downshifting of the price-point of a full-functionality, differentiated, cutting edge customer support solution. Zendesk is heavily financed by Benchmark and Charles River and has 10,000 customers.

India 123

India Bootstrapping Non-Compete Entrepreneur 123

Hippoland

AUGUST 16, 2018

Unless you have a differentiated angle / approach to the problem AND/OR significant traction, an investor won’t be able to understand why you stand out and why to back your horse instead of someone else’s. Note: by differentiation, I’m not talking about product or feature differentiation but outcome differentiation.

Sales Cycle 54

Sales Cycle Differentiation Early Stage Bootstrapping 54

Hippoland

AUGUST 16, 2018

Unless you have a differentiated angle / approach to the problem AND/OR significant traction, an investor won’t be able to understand why you stand out and why to back your horse instead of someone else’s. Note: by differentiation, I’m not talking about product or feature differentiation but outcome differentiation.

Sales Cycle 48

Sales Cycle Differentiation Early Stage Bootstrapping 48

Both Sides of the Table

MAY 7, 2011

Blogs weren’t popularized yet so it was an oddity for me to read the founder of a software company spewing out advice. It helps with sales cycles because customers know that they can switch away if they so choose. Joel met his co-founder for Fog Creek software and learned a valuable management lesson.

Software Review 285

Software Review Software St. Louis API 285