Up and Running

OCTOBER 7, 2019

KPIs can (and should) be used as a communication tool to align everyone in the organization so employees are empowered to take initiatives in achieving business goals. Customer churn rate: shows the percentage of customers lost in a given period (e.g., Employee KPIs. Customer Support KPIs.

Founder 71

Founder Retention Metrics Technical Review 71

Up and Running

MAY 1, 2014

Your business plan isn’t complete without a financial forecast. You’ll end up with a long, generic statement about how your company is serving its customers, employees, etc. An online software company might look at churn rates (the percentage of customers that cancel) and new signups. Sales Forecast. Read more ».

Business Plan 163

Business Plan Forecast Balance Sheet Distribution 163

Up and Running

NOVEMBER 12, 2018

The five key metrics to judge your subscription model’s success are: Churn and churn rate. Here are the components of the financial plan that you’ll need to include: Sales forecast : There are two parts involved with your sales forecast — annual revenue projections and cost of goods sold (COGS).

Business Plan 63

Business Plan Curation Balance Sheet Intellectual Property 63