6 Customer Journey Mapping Examples: How UX Pros Do It
ConversionXL
AUGUST 23, 2017
He also offered an example of a customer journey map for “Telephone Repairs,” from the book he co-authored, “Service Magic: The Art of Amazing Your Customers.” For the customer journey maps, they outline six distinct phases: Design, Financing, Construction, Leasing, Model, and Completion. ” Click to enlarge.
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