YoungUpstarts
AUGUST 2, 2015
Use social networks to engage with community. FAQs, technical support forums, and other platforms assist customers with product issues. Beyond optimizing one’s content for search purposes, we need to also build engaged communities on social networks and “electrify” them through promotion and link building. Consideration?
blog.adaptiveblue.com
OCTOBER 23, 2010
Ranging from configuration issues to down time, to unresponsiveness of the technical staff. To pick the best hosting company we tapped into community and posted a question on LinkedIn and asked: What is the best hosting provider you’ve ever had? And best of all, we get Rackspace fanatical support. Darn you Google!
Venture Chronicles
JUNE 8, 2010
Clearly there are product components, most notably the customer community pieces that vendors like Get Satisfaction and UserVoice are offering (notice the Feedback widget to the left, I started my own VC community on Get Satisfaction!). The service and support vertical is about $3b a year just in the U.S.
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