Social Customer Service Metrics: 3 Case Studies
Duct Tape Marketing
NOVEMBER 19, 2015
Well, now 90% of customers are influenced by online reviews. Some companies cringe when they hear this: The decision whether to buy can come down to a good or bad Yelp review. Since so many people are influenced by consumer reviews, customer service is a new form of marketing. But some can be incredibly on point. .
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