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Make ‘Em Say Wow: 11 Tips For Building A Strong Service Team

YoungUpstarts

APRIL 15, 2015

When I worked with Air Mauritius to kick off its service revolution , they started by addressing the communication problems in its dysfunctional culture, which manifested as bickering, finger-pointing, withholding information, etc. It cost me hundreds more to buy a ticket and use the voucher. Emphasize service with new hires.

Maldives 100
Maldives Mauritius Singapore Employee 100
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Can You Really Overhaul A Nation’s Customer Service Culture?

YoungUpstarts

OCTOBER 11, 2012

If you’ve never heard of Mauritius, take note. Before the global recession, Mauritius was a popular vacation destination for Europeans. The nation and the people of Mauritius needed to set themselves apart, to express their service brand and culture to the rest of the world. Because Singapore had blazed the trail before them.

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Mauritius Singapore Customer Seychelles 205
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